Outage in SparkPost

Elevated 5xx Transmissions API error rates and latency for some SparkPost and SparkPost Enterprise customers (US hosted only)

Resolved Minor
February 25, 2022 - Started over 3 years ago - Lasted about 1 month
Official incident page

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Outage Details

We are experiencing an elevated level of errors and latency on the Transmissions API (injection API) for some SparkPost and SparkPost Enterprise customers. Please retry any 5xx error.

Note: This issue does not impact our SparkPost customers hosted in the EU.
Components affected
SparkPost Transmissions API - USA SparkPost Application - USA SparkPost Events API - USA SparkPost Transmissions API - EUROPE
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 02/26/2022 03:05AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 02/26/2022 01:58AM

We are continuing to investigate this issue. The rate of 5xx errors is very low; under 1%. Please continue to retry any errors.

INVESTIGATING over 3 years ago - at 02/26/2022 12:58AM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 02/25/2022 11:52PM

We are continuing to investigate this issue and will keep this page updated.

INVESTIGATING over 3 years ago - at 02/25/2022 09:56PM

We are continuing to investigate this issue. The rate of 5xx errors is very low at <1%. Please continue to retry any errors.

INVESTIGATING over 3 years ago - at 02/25/2022 08:57PM

We are continuing to investigate this issue and will keep this page updated.

INVESTIGATING over 3 years ago - at 02/25/2022 08:11PM

We are experiencing an elevated level of errors and latency on the Transmissions API (injection API) for some SparkPost and SparkPost Enterprise customers. Please retry any 5xx error.

Note: This issue does not impact our SparkPost customers hosted in the EU.

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