Outage in SparkPost

Elevated Events API latencies for some SparkPost and SparkPost Enterprise customers (EU hosted only)

Resolved Minor
October 11, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our data processing services are running behind and we're seeing intermittent slowness on our Events API. Specifically, some customers may see latency issues on:

SparkPost App (webUI)
Events API

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the US.
Components affected
SparkPost Events API - EUROPE SparkPost Application - EUROPE

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Latest Updates ( sorted recent to last )
INVESTIGATING about 3 years ago - at 10/11/2022 05:49PM

We are continuing to investigate this issue. Impact: Events search page results are slow to load and calls to the Events API are taking longer than usual.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the US.

INVESTIGATING about 3 years ago - at 10/11/2022 04:45PM

Our data processing services are running behind and we're seeing intermittent slowness on our Events API. Specifically, some customers may see latency issues on:

SparkPost App (webUI)
Events API

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the US.

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