Outage in SparkPost

Elevated 5xx Events API error rates and data delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Resolved Minor
October 13, 2022 - Started about 3 years ago - Lasted 40 minutes
Official incident page

Incident Report

Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our Events API. Specifically, some customers may see latency issues, 500 errors or a delay of data on:

SparkPost App (webUI)
Events API

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.
Components affected
SparkPost Application - USA SparkPost Events API - USA

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Latest Updates ( sorted recent to last )
INVESTIGATING about 3 years ago - at 10/13/2022 09:02PM

Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our Events API. Specifically, some customers may see latency issues, 500 errors or a delay of data on:

SparkPost App (webUI)
Events API

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.

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