Outage in SparkPost
Elevated 5xx Events API error rates and data delays for some SparkPost and SparkPost Enterprise customers (US hosted only)
Resolved Minor
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Outage Details
Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our Events API. Specifically, some customers may see latency issues, 500 errors or a delay of data on:
SparkPost App (webUI)
Events API
Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Webhook events are also not impacted.
Note: This issue does not impact our SparkPost customers hosted in the EU.
Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 11/18/2022 02:00AM
This incident has been resolved.
MONITORING
almost 3 years ago - at 11/18/2022 01:36AM
The event data queues are caught up.
IDENTIFIED
almost 3 years ago - at 11/18/2022 12:59AM
We are processing the backlog of events data; we expect to be caught up in 1 hour.
IDENTIFIED
almost 3 years ago - at 11/17/2022 11:52PM
The issue has been identified and we are working on a fix.
INVESTIGATING
almost 3 years ago - at 11/17/2022 11:08PM
We are continuing to work on this issue and will continue to provide updates; customers in the US will continue to see intermittent slowness and elevated error rates on our Events API and Events in the UI.
Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.
INVESTIGATING
almost 3 years ago - at 11/17/2022 09:15PM
We are continuing to work on this issue and will continue to provide updates; customers in the US will continue to see intermittent slowness and elevated error rates on our Events API and events in the UI.
Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.
INVESTIGATING
almost 3 years ago - at 11/17/2022 04:09PM
We are continuing to work on this issue; customers in the US will see intermittent slowness and elevated error rates on our Events API and events in the UI.
Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Webhook events are also not impacted.
Note: This issue does not impact our SparkPost customers hosted in the EU.
INVESTIGATING
almost 3 years ago - at 11/17/2022 02:19PM
Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our Events API. Specifically, some customers may see latency issues, 500 errors or a delay of data on:
SparkPost App (webUI)
Events API
Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Webhook events are also not impacted.
Note: This issue does not impact our SparkPost customers hosted in the EU.
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