Outage in SparkPost

Elevated 5xx Events API error rates and data delays for some SparkPost and SparkPost Enterprise customers (US hosted only)

Resolved Minor
November 17, 2022 - Started almost 3 years ago - Lasted about 12 hours
Official incident page

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Outage Details

Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our Events API. Specifically, some customers may see latency issues, 500 errors or a delay of data on: SparkPost App (webUI) Events API Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Webhook events are also not impacted. Note: This issue does not impact our SparkPost customers hosted in the EU.
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/18/2022 02:00AM

This incident has been resolved.

MONITORING almost 3 years ago - at 11/18/2022 01:36AM

The event data queues are caught up.

IDENTIFIED almost 3 years ago - at 11/18/2022 12:59AM

We are processing the backlog of events data; we expect to be caught up in 1 hour.

IDENTIFIED almost 3 years ago - at 11/17/2022 11:52PM

The issue has been identified and we are working on a fix.

INVESTIGATING almost 3 years ago - at 11/17/2022 11:08PM

We are continuing to work on this issue and will continue to provide updates; customers in the US will continue to see intermittent slowness and elevated error rates on our Events API and Events in the UI.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.

Note: This issue does not impact our SparkPost customers hosted in the EU.

INVESTIGATING almost 3 years ago - at 11/17/2022 09:15PM

We are continuing to work on this issue and will continue to provide updates; customers in the US will continue to see intermittent slowness and elevated error rates on our Events API and events in the UI.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.

INVESTIGATING almost 3 years ago - at 11/17/2022 04:09PM

We are continuing to work on this issue; customers in the US will see intermittent slowness and elevated error rates on our Events API and events in the UI.

Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Webhook events are also not impacted.
Note: This issue does not impact our SparkPost customers hosted in the EU.

INVESTIGATING almost 3 years ago - at 11/17/2022 02:19PM

Our data processing services are running behind and we're seeing intermittent slowness and elevated error rates on our Events API. Specifically, some customers may see latency issues, 500 errors or a delay of data on:

SparkPost App (webUI)
Events API

Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Webhook events are also not impacted.
Note: This issue does not impact our SparkPost customers hosted in the EU.

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