Outage in SparkPost

Data processing delays for SparkPost customers - US region

Resolved Minor
May 09, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

Our data processing services are running behind; some customers may see a delay of data available via the: SparkPost App (webUI): Signals Reports Events API Customer webhooks endpoints Message injection and outbound message delivery are not impacted - all messages are flowing as expected. Note: This issue does not impact our SparkPost customers hosted in the EU.
Components affected
SparkPost Application - USA SparkPost Event Webhooks - USA SparkPost Events API - USA
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/09/2023 05:42PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/09/2023 04:36PM

A fix has been implemented and we are monitoring, update:
- webhook data streams and Events are all caught up (no remaining delays)
- data for the Signals Reports / SparkPost App (webUI) is still catching up

IDENTIFIED over 1 year ago - at 05/09/2023 03:56PM

We are continuing to work on a fix.

IDENTIFIED over 1 year ago - at 05/09/2023 03:46PM

Our data processing services are running behind; some customers may see a delay of data available via the:

SparkPost App (webUI): Signals Reports
Events API
Customer webhooks endpoints

Message injection and outbound message delivery are not impacted - all messages are flowing as expected.
Note: This issue does not impact our SparkPost customers hosted in the EU.

Latest SparkPost outages

Elevated 5xx Transmissions API error rates and latency for some SparkPost customers (EU hosted only) - 9 days ago
Elevated 5xx error rates on engagement service for SparkPost customers (US hosted only) - 9 days ago
SparkPost application (webUI) errors on some pages - 27 days ago
Elevated 5xx Transmissions API error rates and latency for some SparkPost customers (US hosted only) - about 1 month ago
Outbound message delivery is delayed/slow for some SparkPost customers (EU hosted only) - about 1 month ago

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