Outage in SparkPost

Elevated error rates for some SparkPost Enterprise customers injecting via SMTP in the US region.

Resolved Major
May 19, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing an elevated level of SMTP errors for some SparkPost Enterprise customers injecting using SMTP. Please retry any 4xx errors. Note: This issue does not impact our customers hosted in the EU. Note: Outbound message delivery is not impacted.
Components affected
SparkPost SMTP API - USA
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/19/2023 08:15PM

This incident has been resolved.

MONITORING over 2 years ago - at 05/19/2023 06:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 05/19/2023 05:16PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 05/19/2023 04:30PM

We are experiencing an elevated level of SMTP errors for some SparkPost Enterprise customers injecting using SMTP. Please retry any 4xx errors.
Note: This issue does not impact our customers hosted in the EU.
Note: Outbound message delivery is not impacted.

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