Outage in SparkPost
Data delays for Signals Reports & Metrics API for SparkPost customers - US region
Resolved Minor
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Outage Details
Our data processing services for reporting are running behind; some customers may see a delay of data available via the:
- Signals Analytics reports in SparkPost App (webUI)
- summary data in Metrics API
Message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected.
There are NO delays with customer webhooks.
There are NO delays in Events API.
Note: This issue does not impact our SparkPost customers hosted in the EU region.
Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 11/25/2023 01:21AM
This incident has been resolved.
MONITORING
almost 2 years ago - at 11/25/2023 12:20AM
We are no longer observing delays in data processing of metrics for the Signals Analytics graphs.
IDENTIFIED
almost 2 years ago - at 11/24/2023 11:29PM
We continue to observe some delays in data processing of metrics for the Signals Analytics graphs; we are running about 20 minutes behind and expect to be caught up shortly.
As reported earlier, message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected.
There are NO delays with customer webhooks.
There are NO delays in Events API.
IDENTIFIED
almost 2 years ago - at 11/24/2023 10:28PM
We continue to observe delays in data processing of metrics for the Signals Analytics graphs; we are running about 40 minutes behind and we expect the delay period to continue to decrease. We will post an update in 1 hour.
As reported earlier, message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected.
There are NO delays with customer webhooks.
There are NO delays in Events API.
IDENTIFIED
almost 2 years ago - at 11/24/2023 09:28PM
We continue to observe delays in data processing of metrics for the Signals Analytics graphs; we are running about 45 minutes behind and we expect the delay period to continue to decrease. We will post an update in 1 hour.
As reported earlier, message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected.
There are NO delays with customer webhooks.
There are NO delays in Events API.
IDENTIFIED
almost 2 years ago - at 11/24/2023 08:25PM
We continue to observe delays in data processing of metrics for the Signals Analytics graphs; we still are running about 1 hour behind but we expect the delay period to decrease in the next hour. We will post an update in 1 hour.
As reported earlier, message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected.
There are NO delays with customer webhooks.
There are NO delays in Events API.
IDENTIFIED
almost 2 years ago - at 11/24/2023 07:16PM
We continue to observe delays in data processing of metrics for the Signals Analytics graphs; we are running about 1 hour behind. We are continuing to monitor and will post an update in 1 hour.
As reported earlier, message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected.
There are NO delays with customer webhooks.
There are NO delays in Events API.
INVESTIGATING
almost 2 years ago - at 11/24/2023 05:56PM
Our data processing services for reporting are running behind; some customers may see a delay of data available via the:
- Signals Analytics reports in SparkPost App (webUI)
- summary data in Metrics API
Message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected.
There are NO delays with customer webhooks.
There are NO delays in Events API.
Note: This issue does not impact our SparkPost customers hosted in the EU region.
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