Outage in SparkPost

Data Delays for Signals Reports & Metrics API for SparkPost Customers - US Region

Resolved Minor
November 27, 2023 - Started almost 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

Our data processing services for reporting are running behind; some customers may see a delay of data available via the: - Signals Analytics reports in SparkPost App (webUI) - Summary data available via the Metrics API Message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected. There are NO delays with data streamed to customer webhooks. There are NO delays in data available via Events API. Note: This issue does not impact our SparkPost customers hosted in the EU region.
Components affected
SparkPost Metrics API - USA SparkPost Application - USA

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/28/2023 01:51AM

This incident is resolved.

IDENTIFIED almost 2 years ago - at 11/28/2023 12:38AM

We continue to observe data processing delays for reporting; data is running about 35 minutes behind. Customers will see a delay of data on the:
- Signals Analytics reports/graphs in SparkPost App (webUI)
- Summary data available via the Metrics API

Message injection and outbound message delivery are NOT impacted - all messages are flowing as expected.
There are NO delays with data streamed to customer webhooks.
There are NO delays in data available via Events API.

Note: This issue does not impact our SparkPost customers hosted in the EU region.

IDENTIFIED almost 2 years ago - at 11/27/2023 10:00PM

We continue to observe data processing delays for reporting; data is running about 55 minutes behind. Customers will see a delay of data on the:
- Signals Analytics reports/graphs in SparkPost App (webUI)
- Summary data available via the Metrics API

Message injection and outbound message delivery are NOT impacted - all messages are flowing as expected.
There are NO delays with data streamed to customer webhooks.
There are NO delays in data available via Events API.

Note: This issue does not impact our SparkPost customers hosted in the EU region.

IDENTIFIED almost 2 years ago - at 11/27/2023 07:04PM

We continue to observe data processing delays for reporting; data is running about 45 minutes behind. Customers will see a delay of data on the:
- Signals Analytics reports/graphs in SparkPost App (webUI)
- Summary data available via the Metrics API

Message injection and outbound message delivery are NOT impacted - all messages are flowing as expected.
There are NO delays with data streamed to customer webhooks.
There are NO delays in data available via Events API.

Note: This issue does not impact our SparkPost customers hosted in the EU region.

IDENTIFIED almost 2 years ago - at 11/27/2023 05:00PM

Our data processing services for reporting are running behind; some customers may see a delay of data available via the:

- Signals Analytics reports in SparkPost App (webUI)
- Summary data available via the Metrics API

Message injection and outbound message delivery are NOT impacted - ALL messages are flowing as expected.
There are NO delays with data streamed to customer webhooks.
There are NO delays in data available via Events API.

Note: This issue does not impact our SparkPost customers hosted in the EU region.

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