Outage in SparkPost

Analytics/metrics dashboards are not loading or taking a long time to load for US accounts

Resolved Major
May 23, 2024 - Started 6 months ago - Lasted about 14 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
SparkPost Application - USA SparkPost Metrics API - USA
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/23/2024 11:11PM

This incident has been resolved.

MONITORING 6 months ago - at 05/23/2024 08:12PM

The Signals Reports and Metrics API are operational. Processes are running to load the backlog of data collected during this incident; customers will continue to see metrics data catch up over the next 3-5 hours.

MONITORING 6 months ago - at 05/23/2024 06:51PM

Some customers are reporting:
- Slow Signals Reports page load times and timeouts
- Errors on Metrics API
We are continuing to optimize the data processing services.

MONITORING 6 months ago - at 05/23/2024 05:12PM

A fix has been implemented and Signals Reports are now loading and the Metrics API is operational. A process to upload the backlog of event data collected since 10:00 UTC today is now running; it will take a number of hours to process before it is available to the Signals Reports and Metrics API.

IDENTIFIED 6 months ago - at 05/23/2024 02:16PM

We are continuing to work on a fix for this issue; all hands are on deck.

IDENTIFIED 6 months ago - at 05/23/2024 12:52PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 05/23/2024 12:37PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 05/23/2024 11:02AM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 months ago - at 05/23/2024 10:07AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 months ago - at 05/23/2024 09:39AM

We are currently investigating this issue.

Latest SparkPost outages

Elevated 5xx Transmissions API error rates and latency for some SparkPost customers (EU hosted only) - 9 days ago
Elevated 5xx error rates on engagement service for SparkPost customers (US hosted only) - 9 days ago
SparkPost application (webUI) errors on some pages - 27 days ago
Elevated 5xx Transmissions API error rates and latency for some SparkPost customers (US hosted only) - about 1 month ago
Outbound message delivery is delayed/slow for some SparkPost customers (EU hosted only) - about 1 month ago

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