Outage in SparkPost

Delayed email delivery in EU west 1

Resolved Minor
November 29, 2024 - Started 23 days ago - Lasted about 8 hours
Official incident page

Need to monitor SparkPost outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including SparkPost, and never miss an outage again.
Start Free Trial

Outage Details

We are observing delayed delivery in the EU since 7.00 UTC. We are investigating the issue.
Components affected
SparkPost Transmissions API - EUROPE SparkPost SMTP Delivery - EUROPE
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 11/29/2024 04:22PM

This incident has been resolved.

MONITORING 23 days ago - at 11/29/2024 12:24PM

Mail queues are drained, except for a single IP Pool for one customer. New messages are being accepted and delivered without delays.

We are working with the affected customer

We are also continuously monitoring the situation.

MONITORING 23 days ago - at 11/29/2024 11:06AM

A solution has been implemented and the queue is decreasing. We are continuously monitoring the situation.

New messages are being accepted and delivered without delays.

We expect the backlog of messages to be processed by 11:20 UTC

No messages are lost.

MONITORING 23 days ago - at 11/29/2024 11:05AM

A solution has been implemented and the queue is decreasing. We are continuously monitoring the situation.

New messages are being accepted and delivered without delays.

We expect the backlog of messages to be processed by 11:20 UTC

No messages are lost.

MONITORING 23 days ago - at 11/29/2024 10:07AM

A solution has been implemented and the queue is decreasing. We are continuously monitoring the situation. New messages are being accepted and sent. No messages are lost.

IDENTIFIED 23 days ago - at 11/29/2024 09:36AM

We are continuously monitoring the situation. We are seeing improvements in message processing. No messages are lost.

IDENTIFIED 23 days ago - at 11/29/2024 09:14AM

We are working on mitigation. No messages are lost.

INVESTIGATING 23 days ago - at 11/29/2024 08:36AM

We are observing delayed delivery in the EU since 7.00 UTC. We are investigating the issue.

Latest SparkPost outages

Emergency Maintenance Notification: EU Routers - 8 days ago
delayed email delivery in EU west 1 - 28 days ago
High load on SMTP processing - 29 days ago
Elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only) - 29 days ago
Elevated 5xx for Engagement Tracker for SparkPost customers (US hosted only) - about 1 month ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE