Outage in SparkPost

Delayed email delivery in EU west 1

Resolved Minor
November 29, 2024 - Started 11 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are observing delayed delivery in the EU since 7.00 UTC. We are investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/29/2024 04:22PM

This incident has been resolved.

MONITORING 11 months ago - at 11/29/2024 12:24PM

Mail queues are drained, except for a single IP Pool for one customer. New messages are being accepted and delivered without delays.

We are working with the affected customer

We are also continuously monitoring the situation.

MONITORING 11 months ago - at 11/29/2024 11:06AM

A solution has been implemented and the queue is decreasing. We are continuously monitoring the situation.

New messages are being accepted and delivered without delays.

We expect the backlog of messages to be processed by 11:20 UTC

No messages are lost.

MONITORING 11 months ago - at 11/29/2024 11:05AM

A solution has been implemented and the queue is decreasing. We are continuously monitoring the situation.

New messages are being accepted and delivered without delays.

We expect the backlog of messages to be processed by 11:20 UTC

No messages are lost.

MONITORING 11 months ago - at 11/29/2024 10:07AM

A solution has been implemented and the queue is decreasing. We are continuously monitoring the situation. New messages are being accepted and sent. No messages are lost.

IDENTIFIED 11 months ago - at 11/29/2024 09:36AM

We are continuously monitoring the situation. We are seeing improvements in message processing. No messages are lost.

IDENTIFIED 11 months ago - at 11/29/2024 09:14AM

We are working on mitigation. No messages are lost.

INVESTIGATING 11 months ago - at 11/29/2024 08:36AM

We are observing delayed delivery in the EU since 7.00 UTC. We are investigating the issue.

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