Outage in Split

CDN purges not propagating

Resolved Minor
May 15, 2024 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating an issue affecting our CDN purges, which can in some lead to older definitions being served from cached responses. Customers may observe issues with change propagation for their feature flags and segments. SDK instances initializing against a CDN POP with cached data for their environment may fetch outdated definitions. SDK instances connected to streaming will continue to fetch changes normally.
Components affected
Split SDK API
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 05/15/2024 11:27PM

This incident has been resolved.

MONITORING about 1 year ago - at 05/15/2024 10:00PM

After working with our CDN vendor, we can confirm purges are now propagating normally and all responses are serving current feature flag definitions.

We continue to monitor the results.

INVESTIGATING about 1 year ago - at 05/15/2024 08:18PM

We are investigating an issue affecting our CDN purges, which can in some lead to older definitions being served from cached responses. Customers may observe issues with change propagation for their feature flags and segments.
SDK instances initializing against a CDN POP with cached data for their environment may fetch outdated definitions.
SDK instances connected to streaming will continue to fetch changes normally.

Latest Split outages

Console authentication errors: "Unable to start the FME functionality" - 29 days ago
Data Ingestion Delay - about 1 month ago
Increased latency for web console - 6 months ago
Support email address experiencing issues - 6 months ago
Split console inaccessible - 8 months ago

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