Outage in Tray.ai

Degraded Application Performance

Resolved Minor
January 23, 2025 - Started 9 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our engineering teams are continuing to investigate this incident, in which the log search on the EU platform, has been unavailable since 13:45. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.
Components affected
Tray.ai Workflow Builder Logs

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/23/2025 08:48PM

This incident has been resolved and all our systems are operational.

We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to support@tray.ai.

Thank you for your patience and understanding.

INVESTIGATING 9 months ago - at 01/23/2025 06:53PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 01/23/2025 06:42PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 01/23/2025 05:39PM

Our engineering teams are continuing to investigate this incident. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.

INVESTIGATING 9 months ago - at 01/23/2025 02:46PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 01/23/2025 02:45PM

Our engineering teams are continuing to investigate this incident, in which the log search on the EU platform, has been unavailable since 13:45. We will be back with more information as soon as possible. We are very sorry for any inconvenience this incident may cause.

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