Outage in Twilio

Incorrect Status of Ported Numbers

Resolved Minor
June 26, 2024 - Started 3 months ago - Lasted about 6 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

Our monitoring systems have detected a potential issue with Phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio PHONE NUMBERS
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 06/26/2024 07:18PM

We are no longer experiencing phone number status issues during the porting process. The incident has been resolved

MONITORING 3 months ago - at 06/26/2024 06:49PM

For current porting processes, the Phone Number status is now showing correctly. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 06/26/2024 04:41PM

Customers may see their numbers as “active” on their Twilio accounts, even though the actual porting process has not been completed. This could lead to confusion regarding the porting date of their numbers, but there is no reported service disruption for the customers with their current carriers. We expect to provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING 3 months ago - at 06/26/2024 03:33PM

Customers may see their numbers as “active” on their Twilio accounts, even though the actual porting process has not been completed. This could lead to confusion regarding the porting date of their numbers, but there is no reported service disruption for the customers with their current carriers. We expect to provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING 3 months ago - at 06/26/2024 01:45PM

Our monitoring systems have detected a potential issue with Phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Cut Vendor Outage Costs with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3242 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime