Outage in UiPath

Issues with UiPath services in Australia region.

Resolved Major
August 30, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are seeing issues with UiPath services hosted in Australia region. We will refine the impacted services list as we find more information.
Components affected
UiPath AI Center UiPath Document-Understanding UiPath Task Mining

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/30/2023 05:53PM

This incident has been resolved.

MONITORING about 2 years ago - at 08/30/2023 05:33PM

AI Center: we verified pipelines also work fine. AI Center is fully operational

MONITORING about 2 years ago - at 08/30/2023 05:30PM

Task Mining : No customers are impacted

MONITORING about 2 years ago - at 08/30/2023 05:21PM

AI Center - Issue is resolved. Customers should be able to create new skills and analyze predictions. We are also verifying the pipeline from our end.

MONITORING about 2 years ago - at 08/30/2023 05:11PM

Process Mining - Issue is resolved for process mining. Customers should be able to create new apps and update the data for the apps.

IDENTIFIED about 2 years ago - at 08/30/2023 04:05PM

Process Mining - Customers should not have any issues with existing applications but cannot create new applications or update data of existing applications. Azure is investigating and working on the fix . More details here https://azure.status.microsoft/en-us/status

IDENTIFIED about 2 years ago - at 08/30/2023 02:41PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/30/2023 02:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/30/2023 01:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/30/2023 01:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/30/2023 12:00PM

DU service is back up now.

There are issues with new skill and pipeline deployments in the Australia region of AICenter service.

MONITORING about 2 years ago - at 08/30/2023 11:40AM

We identified the issue to be with our Cloud Provider DB. We failed over our DB to another region in Australia and our services are back up now.

INVESTIGATING about 2 years ago - at 08/30/2023 11:29AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 08/30/2023 11:13AM

We are seeing issues with UiPath services hosted in Australia region. We will refine the impacted services list as we find more information.

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