Insights Service Outage for customers in US & Delayed US ring

This incident has been resolved.

All issues are resolved, but we will continue to monitor the situation to ensure stability

Functionality for Insights Service is restored after fixes by the downstream service provider. Customers may still experience stale data for some time while our systems finish recovering. We are continuing to monitor the situation.

The downstream service provider are deploying a fix for their issue, we will continue to monitor the situation until they report no more issues.

We are in constant communication with our service provider support team to expedite the resolution.

Our downstream service confirmed that there is a connectivity issue going on at their end. Our team is actively working with them to address and resolve the issue. However, as this is a downstream problem, our ability to fully restore Insights is dependent on the resolution of the issue at their end.

We are in constant communication with our service provider support team to expedite the resolution. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding as we work through this issue.

There is connectivity issue going on with a downstream service, that we are currently troubleshooting with our cloud provider. We will continue to keep you updated on further developments on this incident.

Thank you for your patience and understanding.

We are continuing to investigate this issue. Our engineers are actively working on resolving the issue and we will provide updates as soon as possible. We apologise for any inconvenience this may be causing and appreciate your patience while we work to resolve the issue.

Starting at around 06:38 UTC, customers might observe degradation of Insights service in Automation Cloud US ring and full outage of Insights service in Delayed US ring.