Outage in Upsales

2FA – delivery delay

Resolved Minor
August 28, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Users that are using 2FA as a login method might be experiencing delays with the text message that is sent. See below from our provider: 2024-08-28 12 12:19:00 – We are still experiencing an ongoing disruption affecting SMS delivery. Our technicians are working urgently to resolve this. We will provide an update as soon as we have more information to share. We apologize for the impact this may have on you. 2024-08-28 10:45:00 – We are currently experiencing an ongoing disturbance that may affect SMS delivery, causing potential delays. We are actively working to resolve this. We will update you as soon as the issue is resolved. 2024-08-28 14:54:00 -We would like to inform you that the SMS delivery has significantly improved. The majority of the traffic is now back to normal, but a small amount is still affected. We are actively working to resolve the issue.
Components affected
Upsales App
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/28/2024 02:04PM

This incident has been resolved.

MONITORING 5 months ago - at 08/28/2024 11:45AM

Users that are using 2FA as a login method might be experiencing delays with the text message that is sent. See below from our provider:

2024-08-28 12 12:19:00 – We are still experiencing an ongoing disruption affecting SMS delivery. Our technicians are working urgently to resolve this. We will provide an update as soon as we have more information to share. We apologize for the impact this may have on you.

2024-08-28 10:45:00 – We are currently experiencing an ongoing disturbance that may affect SMS delivery, causing potential delays. We are actively working to resolve this. We will update you as soon as the issue is resolved.

2024-08-28 14:54:00 -We would like to inform you that the SMS delivery has significantly improved. The majority of the traffic is now back to normal, but a small amount is still affected. We are actively working to resolve the issue.

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