Outage in USG Services

OneUSG Connect Issues Reported

Resolved Major
October 30, 2024 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

OneUSG Connect Support has received reports of users experiencing connection issues to OneUSG Connect. We are actively monitoring and will provide updates as they are made available. We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available. If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu
Components affected
USG Services OneUSG Connect – Core Practitioner USG Services OneUSG Connect – Database USG Services OneUSG Connect – Employee and Manager Self-Service
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/31/2024 06:34PM

After monitoring for stability, the OneUSG Connect system and services have remained stable. The system should continue operating normally.

In the event that you experience any further issues, please contact the ITS Helpdesk at Helpdesk@usg.edu and 706-583-2001.

MONITORING about 2 months ago - at 10/30/2024 08:10PM

OneUSG Connect has been restored, and services should now be back up. Information Technology Services (ITS) will continue monitoring for stability.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu

INVESTIGATING about 2 months ago - at 10/30/2024 02:12PM

OneUSG Connect Support has received reports of users experiencing connection issues to OneUSG Connect.

We are actively monitoring and will provide updates as they are made available.

We are committed to resolving this issue as quickly as possible and we apologize for any inconvenience this may cause. We will provide an update as soon as more information is available.

If you have questions or concerns, please contact OneUSG Connect Support by email at: oneusgsupport@usg.edu

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