Outage in USG

Network Outages Impacting USG Systems and Services

Resolved Maintenance
November 22, 2022 - Started about 3 years ago - Lasted 6 days
Official incident page

Incident Report

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
Components affected
USG Data Warehouse and Business Intelligence USG INGRESS Registration Sharing System USG MOVEit Managed File Transfer USG ServiceNow USG Identity Proxy USG Technology Store USG USO Cybersecurity Alerts USG Web Services (www.usg.edu) USG Abraham Baldwin Agricultural College USG Abraham Baldwin Agricultural College USG PeachNet Virtual Data Center USG ARCNAS USG GeorgiaVIEW Online Learning Environment (QPROD) USG FS1 File Sharing Service USG GALILEO USG One Connect – Database USG GeorgiaFIRST PeopleSoft Financials USG Augusta University Financials USG Abraham Baldwin Agricultural College USG USO BoardEffect USG Albany State University USG Content Manager USG Albany State University USG GeorgiaFIRST Marketplace USG Albany State University USG GeorgiaVIEW Online Learning Environment (XPROD) USG One Connect – Core Practitioner USG GIL USG PeachNet Cloud Backup USG Augusta Health eShop USG AUFPLAY USG USO Email and Calendar USG Atlanta Metropolitan State College USG Apogee USG GIL Express USG Atlanta Metropolitan State College USG Finding Aids USG Augusta University USG One Connect – Employee and Manager Self-Service USG Atlanta Metropolitan State College USG TeamMate Audit Management System USG Clayton State University USG Georgia Southern University USG USO SharePoint / OneDrive USG College of Coastal Georgia USG Historical Organizations Directory USG Augusta University USG USO Skype for Business USG Virtual Vault USG FPLAY USG Columbus State University USG College of Coastal Georgia USG Columbus State University USG GeorgiaFIRST Marketplace UIT USG Dalton State College USG USO SSO USG Clayton State University USG Fort Valley State University USG College of Coastal Georgia USG Dalton State College USG USO Teams USG Georgia Gwinnett College USG East Georgia State College USG Columbus State University USG USO VPN USG Georgia Southwestern State University USG Dalton State College USG Fort Valley State University USG USO Corporate Applications USG Middle Georgia State University USG Georgia College and State University USG East Georgia State College USG Georgia Gwinnett College USG Fort Valley State University USG Savannah State University USG Georgia Southern University USG South Georgia State College USG Georgia Archives USG Georgia College & State University USG Georgia Southwestern State University USG Georgia Department of Audits USG Gordon State College USG Middle Georgia State University USG Georgia Department of Transportation USG Savannah State University USG Georgia Gwinnett College USG South Georgia State College USG Georgia Highlands College USG Georgia Institute of Technology USG University of West Georgia USG Valdosta State University USG Georgia Law Reapportionment Office USG Georgia Public Library Service USG Georgia Southern University USG Georgia Southwestern State University USG Georgia State University USG Georgia Student Finance Commission USG Gordon State College USG Kennesaw State University USG Middle Georgia State University USG Savannah State University USG South Georgia State College USG University of Georgia USG University of North Georgia USG University of West Georgia USG ITS Data Center (DB300) USG UGA Data Center (Boyd) USG USO Athens Office USG USO Atlanta Office USG USO Shared Services Center USG Valdosta State University

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 11/28/2022 02:02PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the affected systems and services. The systems should continue operating normally.

In the event that you experience any further access issues, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

MONITORING about 3 years ago - at 11/22/2022 02:56PM

Information Technology Services (ITS) has restored full functionality of systems and services. We will continue to monitor the systems for stability. If you are still experiencing issues with access to systems and services, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

INVESTIGATING about 3 years ago - at 11/22/2022 01:20PM

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.

MONITORING about 3 years ago - at 11/22/2022 12:49PM

Information Technology Services (ITS) has restored full functionality of systems and services. We will continue to monitor the systems for stability. If you are still experiencing issues with access to systems and services, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

INVESTIGATING about 3 years ago - at 11/22/2022 12:41PM

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.

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