Outage in USG

Network Outages Impacting USG Systems and Services

Resolved Maintenance
November 22, 2022 - Started about 2 years ago - Lasted 6 days
Official incident page

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Outage Details

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
Components affected
USG USO BoardEffect USG Data Warehouse and Business Intelligence USG USO SharePoint / OneDrive USG FS1 File Sharing Service USG Gordon State College USG Columbus State University USG Augusta University USG Georgia Student Finance Commission USG Dalton State College USG Augusta University Financials USG Historical Organizations Directory USG Albany State University USG South Georgia State College USG University of West Georgia USG Columbus State University USG GeorgiaFIRST Marketplace UIT USG GALILEO USG USO SSO USG Gordon State College USG Georgia Southwestern State University USG Virtual Vault USG Georgia Highlands College USG Atlanta Metropolitan State College USG Clayton State University USG Georgia Department of Transportation USG Georgia Public Library Service USG INGRESS Registration Sharing System USG East Georgia State College USG One Connect – Employee and Manager Self-Service USG Georgia State University USG Atlanta Metropolitan State College USG TeamMate Audit Management System USG Albany State University USG Georgia Archives USG Abraham Baldwin Agricultural College USG Kennesaw State University USG Middle Georgia State University USG USO Cybersecurity Alerts USG Georgia Gwinnett College USG University of Georgia USG GeorgiaFIRST Marketplace USG College of Coastal Georgia USG East Georgia State College USG Fort Valley State University USG One Connect – Core Practitioner USG Technology Store USG Augusta Health eShop USG FPLAY USG Georgia Law Reapportionment Office USG Augusta University USG UGA Data Center (Boyd) USG GIL Express USG USO Athens Office USG Content Manager USG Georgia Southern University USG Finding Aids USG Valdosta State University USG Abraham Baldwin Agricultural College USG ServiceNow USG South Georgia State College USG ITS Data Center (DB300) USG Georgia College & State University USG Fort Valley State University USG PeachNet Cloud Backup USG Dalton State College USG PeachNet Virtual Data Center USG USO Email and Calendar USG GeorgiaVIEW Online Learning Environment (QPROD) USG College of Coastal Georgia USG Georgia Department of Audits USG USO Shared Services Center USG Web Services (www.usg.edu) USG Savannah State University USG Georgia Institute of Technology USG GeorgiaFIRST PeopleSoft Financials USG USO Atlanta Office USG Fort Valley State University USG Georgia Southwestern State University USG Georgia Gwinnett College USG South Georgia State College USG University of West Georgia USG Clayton State University USG Middle Georgia State University USG Savannah State University USG Georgia College and State University USG Middle Georgia State University USG AUFPLAY USG Atlanta Metropolitan State College USG Albany State University USG USO Corporate Applications USG Dalton State College USG GIL USG Abraham Baldwin Agricultural College USG One Connect – Database USG Georgia Southern University USG Columbus State University USG College of Coastal Georgia USG USO VPN USG GeorgiaVIEW Online Learning Environment (XPROD) USG Identity Proxy USG ARCNAS USG University of North Georgia USG Georgia Gwinnett College USG Valdosta State University USG Savannah State University USG USO Skype for Business USG USO Teams USG Apogee USG MOVEit Managed File Transfer USG Georgia Southern University USG Georgia Southwestern State University
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/28/2022 02:02PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the affected systems and services. The systems should continue operating normally.

In the event that you experience any further access issues, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

MONITORING about 2 years ago - at 11/22/2022 02:56PM

Information Technology Services (ITS) has restored full functionality of systems and services. We will continue to monitor the systems for stability. If you are still experiencing issues with access to systems and services, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

INVESTIGATING about 2 years ago - at 11/22/2022 01:20PM

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.

MONITORING about 2 years ago - at 11/22/2022 12:49PM

Information Technology Services (ITS) has restored full functionality of systems and services. We will continue to monitor the systems for stability. If you are still experiencing issues with access to systems and services, please contact the ITS Helpdesk at: helpdesk@usg.edu or 706-583-2001.

INVESTIGATING about 2 years ago - at 11/22/2022 12:41PM

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.

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