Outage in USG

Outages Impacting USG Systems and Services

Resolved Major
February 11, 2025 - Started 28 days ago - Lasted about 21 hours
Official incident page

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Outage Details

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
Components affected
USG USO BoardEffect USG Middle Georgia State University USG Georgia Department of Audits USG South Georgia State College (QPROD) USG One Connect – Employee and Manager Self-Service USG University of North Georgia USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) USG Gordon State College (QPROD) USG GIL Express USG University of Georgia (QPROD) USG Georgia Department of Transportation USG College of Coastal Georgia USG Augusta University USG Georgia State University (XPROD) USG Kennesaw State University USG Content Manager USG South Georgia State College USG Fort Valley State University USG Dalton State College (XPROD) USG Finding Aids USG ARCNAS USG Georgia Southwestern State University USG College of Coastal Georgia USG Atlanta Metropolitan State College USG Georgia Public Library Service USG Augusta Health eShop USG Middle Georgia State University USG One Connect – Database USG Georgia ONmyLINE USG GA DOE K-12 Network USG USO Atlanta Office USG USO Shared Services Center USG Valdosta State University USG FS1 File Sharing Service USG Clayton State University USG PeachNet Cloud Backup USG South Georgia State College USG University of West Georgia USG Technology Store USG Georgia Southwestern State University USG MOVEit Managed File Transfer USG USO Email and Calendar USG Georgia Southwestern State University USG Augusta University USG Middle Georgia State University USG Savannah State University USG ITS Data Center (DB300) USG Georgia Institute of Technology USG Georgia Southwestern State University (XPROD) USG Columbus State University (XPROD) USG Abraham Baldwin Agricultural College USG GeorgiaFIRST Marketplace UIT USG Valdosta State University USG Apogee USG USO VPN USG Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) USG GIL USG Human Resources Office of Organizational Development (XPROD) USG Albany State University USG GALILEO USG PeachNet Virtual Data Center USG Augusta University Financials USG AUFPLAY USG One Connect- Careers Applicant Access USG One Connect – HPLAY USG Georgia College & State University USG One Connect – Benefits: Alight USG Atlanta Metropolitan State College USG Dalton State College USG GeorgiaFIRST PeopleSoft Financials USG Web Services (www.usg.edu) USG Atlanta Metropolitan State College (QPROD) USG Identity Proxy USG Georgia Highlands College (QPROD) USG Middle Georgia State University (XPROD) USG Fort Valley State University (XPROD) USG Clayton State University USG Georgia Law Reapportionment Office USG Albany State University USG Fort Valley State University USG Kennesaw State University (QPROD) USG One Connect – Core Practitioner USG Valdosta State University (XPROD) USG Georgia Southern University USG Georgia State University USG Georgia Gwinnett College USG South Georgia State College USG Columbus State University USG Clayton State University (XPROD) USG GeorgiaVIEW Online Learning Environment (XPROD) USG University of West Georgia USG Competency Based Education (XPROD) USG Georgia Southern University USG GAfutures USG Savannah State University USG Gordon State College USG Columbus State University USG USO SharePoint / OneDrive USG University of Georgia USG USO SSO USG USO Teams USG Data Warehouse and Business Intelligence USG University of North Georgia (XPROD) USG Savannah State University (QPROD) USG Georgia Southern University USG Abraham Baldwin Agricultural College (XPROD) USG GeorgiaFIRST Marketplace USG East Georgia State College USG Abraham Baldwin Agricultural College USG Albany State University USG USO Telephone System USG Dalton State College USG Atlanta Metropolitan State College USG Dalton State College USG Georgia Highlands College USG USO Corporate Applications USG College of Coastal Georgia (XPROD) USG Columbus State University USG Georgia College and State University (QPROD) USG GeorgiaVIEW Online Learning Environment (QPROD) USG ServiceNow USG Abraham Baldwin Agricultural College USG Georgia Gwinnett College USG Albany State University (QPROD) USG Georgia Gwinnett College USG Georgia Student Finance Commission USG Gordon State College USG One Connect – Benefits: Retirement @ Work USG USO Cybersecurity Alerts USG Georgia Gwinnett College (QPROD) USG University of West Georgia (XPROD) USG Training Initiatives (QPROD) USG Savannah State University USG GeorgiaVIEW Community (QPROD) USG East Georgia State College USG Fort Valley State University USG Virtual Vault USG USO Athens Office USG Status Page USG College of Coastal Georgia USG INGRESS Registration Sharing System USG Georgia College and State University USG Historical Organizations Directory USG Georgia Archives USG East Georgia State College (XPROD) USG UGA Data Center (Boyd) USG FPLAY
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 02/12/2025 01:35PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the affected USG Systems and Services. The systems should continue operating normally.

In the event that you experience any further issues with with access to USG Systems and Services. , please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING 28 days ago - at 02/11/2025 05:36PM

Information Technology Services (ITS) has restored full functionality of the affected USG Systems and Services. We will continue to monitor the systems for stability. If you are still experiencing issues with access to any USG System or Service, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING 28 days ago - at 02/11/2025 04:41PM

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

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