Outage in USG

Outages Impacting USG Systems and Services

Resolved Major
February 11, 2025 - Started 10 months ago - Lasted about 21 hours
Official incident page

Incident Report

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS. Updates will be posted here as they become available.
Components affected
USG Data Warehouse and Business Intelligence USG GA DOE K-12 Network USG GAfutures USG Georgia ONmyLINE USG INGRESS Registration Sharing System USG MOVEit Managed File Transfer USG ServiceNow USG Identity Proxy USG Status Page USG Technology Store USG USO Cybersecurity Alerts USG Web Services (www.usg.edu) USG Abraham Baldwin Agricultural College USG Abraham Baldwin Agricultural College USG PeachNet Virtual Data Center USG ARCNAS USG GeorgiaVIEW Online Learning Environment (QPROD) USG FS1 File Sharing Service USG GALILEO USG One Connect – Database USG GeorgiaFIRST PeopleSoft Financials USG Augusta University Financials USG Abraham Baldwin Agricultural College USG USO BoardEffect USG Albany State University USG Content Manager USG Albany State University USG GeorgiaFIRST Marketplace USG Albany State University USG GeorgiaVIEW Online Learning Environment (XPROD) USG One Connect – Core Practitioner USG GIL USG PeachNet Cloud Backup USG Augusta Health eShop USG AUFPLAY USG USO Email and Calendar USG Atlanta Metropolitan State College USG Apogee USG GIL Express USG Atlanta Metropolitan State College USG Finding Aids USG Augusta University USG One Connect – Employee and Manager Self-Service USG Atlanta Metropolitan State College USG Clayton State University USG Georgia Southern University USG USO SharePoint / OneDrive USG One Connect – Benefits: Alight USG College of Coastal Georgia USG Historical Organizations Directory USG Augusta University USG Virtual Vault USG FPLAY USG Albany State University (QPROD) USG Columbus State University USG One Connect – Benefits: Retirement @ Work USG College of Coastal Georgia USG Atlanta Metropolitan State College (QPROD) USG Columbus State University USG GeorgiaFIRST Marketplace UIT USG Dalton State College USG USO SSO USG Clayton State University USG Fort Valley State University USG Georgia College and State University (QPROD) USG College of Coastal Georgia USG Dalton State College USG USO Teams USG One Connect – HPLAY USG Georgia Gwinnett College USG East Georgia State College USG Columbus State University USG USO Telephone System USG Georgia Gwinnett College (QPROD) USG USO VPN USG One Connect- Careers Applicant Access USG Georgia Southwestern State University USG Georgia Highlands College (QPROD) USG Dalton State College USG Fort Valley State University USG USO Corporate Applications USG Middle Georgia State University USG Gordon State College (QPROD) USG Georgia College and State University USG East Georgia State College USG Georgia Gwinnett College USG Fort Valley State University USG Kennesaw State University (QPROD) USG Savannah State University USG Savannah State University (QPROD) USG Georgia Southern University USG South Georgia State College USG Georgia Archives USG South Georgia State College (QPROD) USG Georgia College & State University USG Georgia Southwestern State University USG Georgia Department of Audits USG Gordon State College USG University of Georgia (QPROD) USG Middle Georgia State University USG Georgia Department of Transportation USG Training Initiatives (QPROD) USG GeorgiaVIEW Community (QPROD) USG Savannah State University USG Georgia Gwinnett College USG South Georgia State College USG Georgia Highlands College USG Abraham Baldwin Agricultural College (XPROD) USG Georgia Institute of Technology USG Clayton State University (XPROD) USG University of West Georgia USG College of Coastal Georgia (XPROD) USG Valdosta State University USG Georgia Law Reapportionment Office USG Georgia Public Library Service USG Columbus State University (XPROD) USG Georgia Southern University USG Competency Based Education (XPROD) USG Georgia Southwestern State University USG Dalton State College (XPROD) USG East Georgia State College (XPROD) USG Georgia State University USG Fort Valley State University (XPROD) USG Georgia Student Finance Commission USG Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) USG Gordon State College USG Kennesaw State University USG Georgia Southwestern State University (XPROD) USG Middle Georgia State University USG Savannah State University USG Georgia State University (XPROD) USG South Georgia State College USG Middle Georgia State University (XPROD) USG University of Georgia USG University of North Georgia (XPROD) USG University of West Georgia (XPROD) USG University of North Georgia USG University of West Georgia USG Human Resources Office of Organizational Development (XPROD) USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) USG ITS Data Center (DB300) USG Valdosta State University (XPROD) USG UGA Data Center (Boyd) USG USO Athens Office USG USO Atlanta Office USG USO Shared Services Center USG Valdosta State University

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/12/2025 01:35PM

After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of the affected USG Systems and Services. The systems should continue operating normally.

In the event that you experience any further issues with with access to USG Systems and Services. , please contact the USG Service Desk at support@usg.edu or 877-251-2644.

MONITORING 10 months ago - at 02/11/2025 05:36PM

Information Technology Services (ITS) has restored full functionality of the affected USG Systems and Services. We will continue to monitor the systems for stability. If you are still experiencing issues with access to any USG System or Service, please contact the USG Service Desk at support@usg.edu or 877-251-2644.

INVESTIGATING 10 months ago - at 02/11/2025 04:41PM

Information Technology Services (ITS) is currently investigating system-wide outages. Affected users may be experiencing problems with access to systems and services hosted at ITS.

Updates will be posted here as they become available.

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