Outage in Vanta

Vanta's vendor for email delivery is experiencing an incident, customers may see delays in email delivery including login links.

Resolved Minor
October 25, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue Vanta's vendor for email delivery is experiencing an incident, customers may see delays in email delivery including login links affecting all Vanta customers. This started happening around 15:38 PDT, and most recently they shared at 16:29 PDT saying they're still investigating.
Components affected
Vanta Web App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/25/2024 03:17AM

This incident has been resolved, and email delivery should be functioning as expected.

MONITORING about 2 months ago - at 10/25/2024 02:46AM

A fix has been implemented and email delivery times are beginning to return to expected levels. The team will continue to monitor.

IDENTIFIED about 2 months ago - at 10/25/2024 01:31AM

The team identified an issue with the latest fix and reverted it. A new fix has been published to mitigate the message delay issue. ETA to land in production ~45 minutes.

IDENTIFIED about 2 months ago - at 10/25/2024 12:50AM

The fix has been deployed and will be live in around one hour.

IDENTIFIED about 2 months ago - at 10/25/2024 12:19AM

Vanta's vendor for email delivery has identified the issue and is rolling out a fix for the message delays.

IDENTIFIED about 2 months ago - at 10/25/2024 12:02AM

We have identified an issue Vanta's vendor for email delivery is experiencing an incident, customers may see delays in email delivery including login links affecting all Vanta customers.

This started happening around 15:38 PDT, and most recently they shared at 16:29 PDT saying they're still investigating.

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