Outage in Virtuous

Intermittent System Slowness

Resolved Minor
October 28, 2025 - Started 2 days ago - Lasted 2 days
Official incident page

Incident Report

We are currently investigating a recurrence of system slowness affecting portions of the application. Some requests are experiencing elevated latency and timeouts similar. Our engineering team is actively reviewing logs and performance metrics to determine the cause. Further updates will be provided as soon as more information is available.
Components affected
Virtuous CRM

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Latest Updates ( sorted recent to last )
2 days ago - at 10/29/2025 12:32AM

System performance has been stable for the past several hours. The improvements implemented yesterday appear to be having a positive effect, though we are still investigating to ensure the underlying issue is fully resolved.

2 days ago - at 10/28/2025 09:37PM

We have identified and implemented fixes for two potential contributing issues. While these changes have improved overall stability, we are still observing periodic response time spikes. Our engineering team continues to investigate to determine the root cause and fully resolve the issue.

2 days ago - at 10/28/2025 04:47PM

Response times have stabilized. The fix implemented yesterday is functioning as intended and allowing the application to self-recover.

We are continuing to investigate the underlying cause of latency spikes. Further updates will be provided as our investigation continues.

2 days ago - at 10/28/2025 02:39PM

We are currently investigating a recurrence of system slowness affecting portions of the application. Some requests are experiencing elevated latency and timeouts similar. Our engineering team is actively reviewing logs and performance metrics to determine the cause. Further updates will be provided as soon as more information is available.

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