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This incident has been resolved.
The solution was applied to all servers. The application is back to fully operational.
The root cause of the issue has been found, the solution was applied to the servers in Canada.
We are applying the solution in the servers US, the application should be back to normal in 30 minutes.
We are continuing to investigate this issue.
Please note that some customers may currently be experiencing an issue with the application response times. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. Thank you for your patience.
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