Outage in VoIPms

Emergency Services - PSAP Incident Notification

Resolved Minor
October 04, 2025 - Started 4 days ago - Lasted about 8 hours

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Outage Details

_A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 7577 - Mineral County Homeland Security Emergency Management and 911, WV_Impact of the issue:_ PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line_We’ll continue providing updates regularly and as soon as they become available._
Components affected
VoIPms Emergency Services (e911)
Latest Updates ( sorted recent to last )
INVESTIGATING 4 days ago - at 10/04/2025 10:28AM

_A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 7577 - Mineral County Homeland Security Emergency Management and 911, WV_Impact of the issue:_ PSAP unable to display address and/or latitude and longitude data, PSAP unable to retrieve ANI, pANI is not being delivered to the PSAP, preventing the PSAP to bid for location information, Calls may be failing over to PSAP’s 10-Digit 24x7 administrative line_We’ll continue providing updates regularly and as soon as they become available._

IDENTIFIED 4 days ago - at 10/04/2025 11:03AM

_A service disruption has been identified that potentially affects you or your end users; details can be found below._ _Geographic Area and/or PSAPs Potentially Affected:_ FCC ID 7577 - Mineral County Homeland Security Emergency Management and 911, WV_Impact of the issue:_ Our emergency service provider has been validated to be working as designed. No additional affected PSAPs have been identified. Ticket has been opened with the circuit provider(s). Alternate routing is not available._We’ll continue providing updates regularly and as soon as they become available._

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