Network Connection with LinkAja

We observed our partner's system to be back online. We're closely monitoring the situation now.

We are continuing to work on a fix for this issue.

Invoice service using eWallet and QR Code are also affected.

Dear Valuable Customers,

We are awaiting status updates from partner on their fix.

Sincerely,
Xendit Customer Support

Dear Valuable Customers,

LinkAja already working to implement the fix in their side.

Thank you for understanding.

Sincerely,
Xendit Customer Support

Dear Valuable Customers,

We having network connection issue with LinkAja and QRIS

Impact observed at this incident:
1. We are seeing issues with completion of payments on LINKAJA eWallet and QRIS and charge creation.
2. For charge requests that have already been, users might not be able to complete payment
3. Additionally, merchants might not be able to create LINKAJA eWallet and QRIS transactions at the moment.

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.

In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Advise end users to complete payments via an alternative eWallet provider until the resolution of the issue.
- Reconciliation of the status of transactions which have been initiated after the incident will be required. We will work with our eWallet provider and provide additional information in due course.

Thank you for understanding.
If you need further assistance, please contact help@xendit.co.

Sincerely,
Xendit Customer Support