Outage in Xendit

EWALLET SHOPEEPAY Indonesia Disruption

Resolved Minor
September 10, 2024 - Started 7 days ago - Lasted 16 minutes
Official incident page

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Outage Details

Dear Valued Customers, We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on EWALLET for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Over 11.80% of requests in the last 15 minutes have been affected - First triggered at: 2024-09-10 09:47:12+07:00 We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
Components affected
Xendit Shopeepay
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 09/10/2024 03:04AM

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

IDENTIFIED 7 days ago - at 09/10/2024 02:50AM

Dear Valued Customers,

We have detected issues with SHOPEEPAY EWALLET payments due to a disruption on our partner's end.

Impact:
- Intermittent timeouts on EWALLET for creation of charge requests
- Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests.
- Over 11.80% of requests in the last 15 minutes have been affected
- First triggered at: 2024-09-10 09:47:12+07:00

We are currently in the process of investigating and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident:
- Retry transactions for which a 503 error is received.
- Reconciliation of the status of transactions after the incident will not be required.


Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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