Outage in Airship

Investigating an issue with the Mobile Messaging component

Resolved Minor
June 22, 2023 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Since 3:18 AM Pacific time we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Latest Updates ( sorted recent to last )
INVESTIGATING 11 months ago - at 06/22/2023 10:28AM

Since 3:18 AM Pacific time we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

INVESTIGATING 11 months ago - at 06/22/2023 10:46AM

We are continuing to investigate an issue regarding segmentation and personalized attributes. Our engineering team is currently working to resolve this issue. Push Notification delivery is working as intended, however, customers may experience delays when using segmentation and sends containing personalized attributes. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

MONITORING 11 months ago - at 06/22/2023 10:54AM

Our engineering team has found the source of the issue. We are currently monitoring the system.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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