Akamai Control Center issues related to Enterprise Application Access

We can confirm that the issue is now resolved as of 19:15 UTC on July 3, 2023, and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009z2kEvSAI or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We are continuing to monitor the service to ensure the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009z2kEvSAI.

We have implemented a fix for this issue as of 19:15 UTC on July 3, 2023; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009z2kEvSAI. We will continue to monitor to ensure that the impact has been fully mitigated.

We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R00009z2kEvSAI. We will provide an update within the next 60 minutes.

We have identified a recurrence of https://www.akamaistatus.com/incidents/fp5w5hp04b4y where users may be unable to access the Enterprise Application Access (EAA) application on Akamai Control Center (the EAA service itself is not impacted). We are actively investigating the issue and will provide another update within the next 60 minutes. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R00009z2kEvSAI or reaching out to Akamai Support.