Outage in AppsFlyer

Delay in processing sessions and in-apps data

Resolved Minor
April 18, 2024 - Started 14 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We temporarily paused the processing of sessions and in-app events due to an internal issue. The issue was solved and sessions and in-apps data are being processed, but with a time lag. You may notice that new data is not available for sessions and in-apps in reports and dashboards, and related push API and postbacks are delayed. No data was lost and installs data was not impacted. Full data recovery is in progress. We will update about the recovery timeline once the details are available. Thank you for your patience.
Components affected
AppsFlyer Push API raw data messages AppsFlyer Pull API aggregated reports AppsFlyer Overview dashboards AppsFlyer Postbacks to Partners AppsFlyer Pull API raw data reports AppsFlyer Data Locker
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 04/18/2024 02:40PM

Sessions and in-app events processing is back to normal.
If you encounter any further related issues, please don't hesitate to contact us.
Thank you for your patience and understanding.

MONITORING 14 days ago - at 04/18/2024 01:20PM

We are progressing with handling the delayed traffic.
Sessions processing is back to normal (no lag), and in-apps processing lag is estimated to be ±45 minutes.
Thank you for your patience.

IDENTIFIED 14 days ago - at 04/18/2024 12:32PM

We temporarily paused the processing of sessions and in-app events due to an internal issue. The issue was solved and sessions and in-apps data are being processed, but with a time lag.

You may notice that new data is not available for sessions and in-apps in reports and dashboards, and related push API and postbacks are delayed.

No data was lost and installs data was not impacted.
Full data recovery is in progress.

We will update about the recovery timeline once the details are available.
Thank you for your patience.

Latest AppsFlyer outages

Delay in reports data availability - about 2 months ago
Partial campaign data for Meta via Google Play Referrer - 4 months ago
Issue with attributing installs to clicks - 4 months ago
Delay in organic in-app events availability in raw data reports - 10 months ago
Intermittent Issue With Exporting And Pulling Raw Data Reports - about 1 year ago

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