Outage in Articulate

Rise 360: Issues Loading Dashboard

Resolved Minor
March 27, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We're investigating reports from some Rise 360 users who are having difficulty with their Rise 360 Dashboards not loading. The issue impacts a subset of users, and we're investigating each report. Please reach out to our Support team (support@articulate.com) if you have additional questions. We'll update you here when we have more information!
Components affected
Articulate Rise 360
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/27/2024 07:17PM

Rise 360 is working normally, and we're sorry, as this was a false alarm. Our team saw a handful of customer reports today, and the team reacted quickly to solve it. By doing so, we missed some inconsistencies in the timestamp of the reports, which would have linked it to an earlier resolved issue. There was no customer impact today. We're sorry for the additional noise and concern this may have caused.

INVESTIGATING about 1 month ago - at 03/27/2024 05:49PM

We're investigating reports from some Rise 360 users who are having difficulty with their Rise 360 Dashboards not loading. The issue impacts a subset of users, and we're investigating each report. Please reach out to our Support team (support@articulate.com) if you have additional questions. We'll update you here when we have more information!

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