Outage in AskCody

Europe - Operational: monitoring (EWS outage. Affect all systems that rely on EWS information and scheduling capabilities)

Resolved Minor

May 03, 2024 - Started 15 days ago - Lasted 3 days
Official incident page

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Outage Details

Affected Users: All AskCody users Region: Europe Customers We are currently experiencing a major outage in our EWS service and are now investigating the impact. Users will experience that they cannot access the Management Portal or utilise the AskCody add-ins in Outlook. The next update will be provided at 4 pm GMT+2 Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

Components affected

AskCody Room Management Portal AskCody Meeting Services Portal AskCody Mobile App (iOS) AskCody Workplace Central AskCody Outlook Add-in AskCody Outlook Add-in AskCody Outlook Add-in AskCody Power BI Dashboard AskCody Data Collection AskCody Visitor Management Portal AskCody Check-in kiosk AskCody Meeting Dashboards AskCody Room Displays AskCody Meeting Services Finance API

Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 05/06/2024 07:36AM

Affected Users: All AskCody users
Region: Europe Customers

After monitoring the status over the weekend, the issue concerning external access to Exchange and Microsoft Authentication services continues to be operational and we will proceed to resolve the incident.

MONITORING 15 days ago - at 05/03/2024 01:00PM

Affected Users: All AskCody users
Region: Europe Customers

We have found the issue to concern external access to Exchange and Microsoft authentication services. These issues are now reduced to an operational level, but we will continue to monitor the situation

The next update will be provided at the latest Monday, all depending on what we see over the cause of the weekend.

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

INVESTIGATING 15 days ago - at 05/03/2024 12:03PM

Affected Users: All AskCody users
Region: Europe Customers

We are currently experiencing a major outage in our EWS service and are now investigating the impact.
Users will experience that they cannot access the Management Portal or utilise the AskCody add-ins in Outlook.

The next update will be provided at 4 pm GMT+2

Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.

Latest AskCody outages

North America: Degraded Performance - ErrorUnauthorized - about 1 month ago

Degraded Performance - Insights - 4 months ago

Degraded Performance - Workplace Central - 5 months ago

Degraded performance: Slow loading on the AskCody platform - 5 months ago

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