Outage in AskCody

Degraded performance: Slow loading on the AskCody platform

Resolved Minor
December 19, 2023 - Started about 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Affected Users: All platform users Region: Global Customers We are experiencing slow load times currently and we have identified the main reason. We are working on a solution. Users may experience this issue as slow loading, but not timeouts or failures The next update will be provided as soon as we have an update Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Components affected
AskCody Workplace Central AskCody Check-in kiosk AskCody Room Management Portal AskCody Meeting Services Portal AskCody Room Management Portal AskCody Check-in kiosk AskCody Workplace Central AskCody Visitor Management Portal AskCody Visitor Management Portal AskCody Meeting Services Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/20/2023 10:31AM

This incident has been resolved.

MONITORING about 1 year ago - at 12/19/2023 04:03PM

Affected Users: All platform users
Region: Global Customers

We have implemented a solution and are monitoring the platform. Everything looks and feels operational, and we will monitor until tomorrow to make sure it stays that way.

The next update will be provided as soon as we have an update

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

IDENTIFIED about 1 year ago - at 12/19/2023 10:07AM

Affected Users: All platform users
Region: Global Customers

We are experiencing slow load times currently and we have identified the main reason. We are working on a solution.

Users may experience this issue as slow loading, but not timeouts or failures

The next update will be provided as soon as we have an update

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

Latest AskCody outages

Europe: Degraded Performance - Azure AD synchronization - 5 days ago
Exchange online incident - 27 days ago
Global: Partial Outage - AskCody Central, Maps and mobile app. - 2 months ago
Europe: Major Outage - 3 months ago
Europe: Degraded Performance - 4 months ago

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