Outage in AskCody

Europe: Degraded Performance - Azure AD synchronization

Minor
December 17, 2024 - Started 5 days ago
Official incident page

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Outage Details

Affected Users: Azure AD synced users Region: Europe We have identified an ongoing issue with some of our Azure AD synchronization's and are investigating how to resolve the issue. For some customer on the European platform, this means that user changes are currently not being synced. As a temporary workaround, admin users can still manually create and add users and hosts, apply memberships and roles, to provide the necessary access while we work to resolve this. Everything will be restored once the sync is resolved, which will also help overwrite the manual added users during this period. The next update will be provided as soon as possible, Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.
Components affected
AskCody Azure AD integration
Latest Updates ( sorted recent to last )
IDENTIFIED 5 days ago - at 12/17/2024 11:36AM

Affected Users: Azure AD synced users
Region: Europe

We have identified an ongoing issue with some of our Azure AD synchronization's and are investigating how to resolve the issue. For some customer on the European platform, this means that user changes are currently not being synced.
As a temporary workaround, admin users can still manually create and add users and hosts, apply memberships and roles, to provide the necessary access while we work to resolve this.
Everything will be restored once the sync is resolved, which will also help overwrite the manual added users during this period.

The next update will be provided as soon as possible,

Degraded Performance Definition: The affected component is working but is slow or otherwise impacted in a minor way. Does not affect downtime.

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