Outage in AskCody

[US] Partial outage - Management portal and Central

Resolved Major
January 22, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating an issue causing partial outage in North America. Users might experience slow load times and failures.
Components affected
AskCody Meeting Services Portal AskCody Mobile App (iOS) AskCody Power BI Dashboard AskCody Workplace Central AskCody Azure AD integration AskCody Visitor Management Portal AskCody Data Collection AskCody Outlook Add-in AskCody Meeting Services Finance API AskCody Meeting Dashboards AskCody Check-in kiosk AskCody Calendar Notification Service AskCody Outlook Add-in AskCody Exchange Integration AskCody Active Directory Forwarding Service AskCody Outlook Add-in AskCody Room Displays AskCody Room Management Portal
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/22/2025 02:42PM

Region: [North America] Customers

After monitoring the implemented solution the issue related to the partial outage has been resolved, and the affected components are now operational.

MONITORING about 2 months ago - at 01/22/2025 10:50AM

Region: [North America] Customers

We have implemented a solution for a faulty network configuration.

Users might experience slow response times and failures while the fix propagates.

INVESTIGATING about 2 months ago - at 01/22/2025 09:05AM

Region: [North America] Customers

We are currently experiencing a partial outage in North America and are investigating the issue.
Users may experience this issue as slow response times and failures.

The next update will be provided at 2 hour intervals or as soon as we have identified the issue.

INVESTIGATING about 2 months ago - at 01/22/2025 08:54AM

We are currently investigating an issue causing partial outage in North America.
Users might experience slow load times and failures.

Latest AskCody outages

Degraded Performance - Services in delegate scenarios says: Meeting does not exist - about 1 month ago
Europe: Degraded Performance - Azure AD synchronization - 3 months ago
Exchange online incident - 4 months ago
Global: Partial Outage - AskCody Central, Maps and mobile app. - 5 months ago
Europe: Major Outage - 6 months ago

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