Outage in AskCody

[North America]: AskCody Insights missing data for September

Resolved Minor
October 08, 2025 - Started 22 days ago - Lasted 2 days
Official incident page

Incident Report

Affected Users: AskCody Insights Region: North America AskCody Customers using Insights will experience missing data from 09 Sept 2025 till 01 Oct 2025. We have identified the issue in our data extraction and have fixed it, so new data is available and intact. We are currently working on getting the data for the affected dates as well. Next update will be provided as soon as possible.
Components affected
AskCody Power BI Dashboard AskCody Data Collection

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 10/10/2025 09:10AM

Affected Users: AskCody Insights
Region: North America

After monitoring and verifying that the Insights module is working as intended, we are closing the incident.

MONITORING 21 days ago - at 10/09/2025 06:27AM

Affected Users: AskCody Insights
Region: North America

We have extracted the missing data and reports should show data again.
We are monitoring the Insights module to ensure that everything continues to work.

IDENTIFIED 22 days ago - at 10/08/2025 07:34AM

Affected Users: AskCody Insights
Region: North America

AskCody Customers using Insights will experience missing data from 09 Sept 2025 till 01 Oct 2025.

We have identified the issue in our data extraction and have fixed it, so new data is available and intact.

We are currently working on getting the data for the affected dates as well.

Next update will be provided as soon as possible.

Latest AskCody outages

Global Major Outage - all components - about 24 hours ago
[North America vs. Europe and Asia-Pacific vs. Global]: Major Outage - [Component/s] - 14 days ago
[Global]: Partial Outage - AskCody Central and Maps not working - about 2 months ago
[Europe] Degraded performance - Management portal, Add-ins, check-in kiosks - 3 months ago
[Global]: Major Outage - All AskCody components - 7 months ago

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