Outage in AskCody

[North America vs. Europe and Asia-Pacific vs. Global]: Degraded Performance - [Component/s]

Resolved Minor
January 14, 2026 - Started 2 days ago - Lasted 2 days
Official incident page

Incident Report

Affected Users: AskCody Insights Customers Region: Global Since 2 Jan 2026, AskCody insights has not been collecting data for meetings, due to a database misconfiguration. All other data in AskCody is intact and safe otherwise. We are actively working on a fix and all AskCody Insights data will be restored after the fix is applied.

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 01/16/2026 01:03PM

Affected Users: AskCody Insights Customers
Region: Global

We have restored all AskCody Insights missing data and the module is operational again.

IDENTIFIED 2 days ago - at 01/14/2026 01:32PM

Affected Users: AskCody Insights Customers
Region: Global

Since 2 Jan 2026, AskCody insights has not been collecting data for meetings, due to a database misconfiguration.
All other data in AskCody is intact and safe otherwise.

We are actively working on a fix and all AskCody Insights data will be restored after the fix is applied.

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