Outage in AskCody

Degraded EWS integration

Major
December 23, 2025 - Started about 24 hours ago
Official incident page

Incident Report

We are seeing unstable connections to the Exchange Web Services integration that powers our add-ins and other services dealing with Exchange meetings directly. Currently, it seems to only affect EU customers, but we are investigating the extent and impact as well as the root cause, and will keep you updated.

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Latest Updates ( sorted recent to last )
MONITORING about 15 hours ago - at 12/23/2025 08:13PM

We have identified a small set of customers affected by this issue. We have hardened our systems to handle the effect of unintentional misconfigurations, but load-based side effects can still occasionally affect other customers. We are monitoring the platform and will provide updates when additional actions are taken and/or the impact has subsided.

INVESTIGATING about 24 hours ago - at 12/23/2025 12:02PM

We are seeing unstable connections to the Exchange Web Services integration that powers our add-ins and other services dealing with Exchange meetings directly. Currently, it seems to only affect EU customers, but we are investigating the extent and impact as well as the root cause, and will keep you updated.

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