Outage in AskCody

[North America vs. Europe and Asia-Pacific vs. Global]: Major Outage - [Component/s]

Resolved Major
October 16, 2025 - Started about 13 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Affected Users: AskCody Insights Region: Europe We are currently experiencing a major outage in AskCody Insights Reports and are now investigating the impact. The data collections is still running and only the reports are affected. The next update will be provided as soon as possible.
Components affected
AskCody Power BI Dashboard
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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/16/2025 10:48AM

Affected Users: AskCody Insights
Region: Europe

After monitoring the implemented solution, the major outage in AskCody Insights has been resolved and is now operational once again.

The issue was connectivity issue of the AskCody Insights service. All data is intact and unaffected.

INVESTIGATING about 13 hours ago - at 10/16/2025 10:17AM

Affected Users: AskCody Insights
Region: Europe

We are currently experiencing a major outage in AskCody Insights Reports and are now investigating the impact.

The data collections is still running and only the reports are affected.

The next update will be provided as soon as possible.

Latest AskCody outages

[North America]: AskCody Insights missing data for September - 9 days ago
[Global]: Partial Outage - AskCody Central and Maps not working - about 1 month ago
[Europe] Degraded performance - Management portal, Add-ins, check-in kiosks - 2 months ago
[Global]: Major Outage - All AskCody components - 7 months ago
EU Degraded Performance - Cost Centers - 7 months ago

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