Outage in AskCody
Global Major Outage - all components
Resolved MajorIncident Report
Affected Users: All
Region: All customers in all regions
We are currently experiencing a major outage on all components of the platform and are now investigating the cause.
Users may experience this issue as errors saying the site cannot be reached.
The next update will be provided at 8 pm CEST, unless cause is found before then, in which case we will update immediately.
Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
Components affected
AskCody Outlook Add-in AskCody Mobile App (iOS) AskCody Azure AD integration AskCody Outlook Add-in AskCody Meeting Dashboards AskCody Workplace Central AskCody Outgoing Email AskCody Meeting Services Finance API AskCody Visitor Management Portal AskCody Twilio SMS gateway AskCody Check-in kiosk AskCody Outlook Add-in AskCody Visitor Management Portal AskCody Meeting Services Portal AskCody Exchange Integration AskCody Room Management Portal AskCody Check-in kiosk AskCody Exchange Integration AskCody Calendar Notification Service AskCody Outlook Add-in AskCody Room Management Portal AskCody Meeting Services Finance API AskCody Outlook Add-in AskCody Outlook Add-in AskCody Room Displays AskCody Active Directory Forwarding Service AskCody Azure AD integration AskCody Active Directory Forwarding Service AskCody Mobile App (iOS) AskCody Meeting Services Portal AskCody Power BI Dashboard AskCody Power BI Dashboard AskCody Data Collection AskCody Room Displays AskCody Meeting Dashboards AskCody Calendar Notification Service AskCody Workplace Central AskCody Data CollectionNeed to monitor AskCody outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 10/30/2025 07:27AM
Affected Users: All Users - Worldwide
After monitoring the implemented solution by Microsoft, the major outage has been resolved.
AskCody has been operational ever since the initial solution was deployed by Microsoft.
More information can be found on Microsoft's incident history page: https://azure.status.microsoft/en-us/status/history.
MONITORING
about 17 hours ago - at 10/29/2025 08:39PM
Microsoft has deployed a fix for the ongoing Azure outage and reports continued recovery across their services: https://azure.status.microsoft/en-us/status.
Our platform is now operational again, but users may still experience disturbances or degraded performance while Microsoft's services stabilize.
We continue to monitor the situation closely.
Next update will be provided when more relevant information is available.
IDENTIFIED
about 19 hours ago - at 10/29/2025 07:18PM
The platform remains unavailable at this time, and we are continuing to monitor closely until full functionality is restored.
Microsoft has deployed a fix for the ongoing Azure outage, and they are reporting gradual recovery across their services: https://azure.status.microsoft/en-us/status
The next update will be provided at 10 pm CEST, unless the issue is resolved before then.
IDENTIFIED
about 22 hours ago - at 10/29/2025 04:23PM
Affected Users: All
Region: All customers in all regions
Microsoft Azure appears to be heavily impacted and everything points to this as the cause of the outage: https://azure.status.microsoft/en-us/status.
We will follow any development we can while this persist.
The next update will be provided at 9 pm CEST, unless cause is found before then, in which case we will update immediately.
Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
INVESTIGATING
about 22 hours ago - at 10/29/2025 04:13PM
Affected Users: All
Region: All customers in all regions
We are currently experiencing a major outage on all components of the platform and are now investigating the cause.
Users may experience this issue as errors saying the site cannot be reached.
The next update will be provided at 8 pm CEST, unless cause is found before then, in which case we will update immediately.
Major Outage Definition: A component is unavailable for all users. Affects the up-time calculation 100%.
Latest AskCody outages
[Global]: Partial Outage - AskCody Central and Maps not working - about 2 months ago
[Global]: Major Outage - All AskCody components - 7 months ago
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