Outage in AskCody

[Global]: Major Outage - All AskCody components

Resolved Major

April 01, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

Affected Users: Global We are currently experiencing a major outage in the AskCody platform and are now investigating the impact. Users may experience this issue as Service unavailable errors. The next update will be provided as soon as possible

Components affected

AskCody Outlook Add-in AskCody Outlook Add-in AskCody Outlook Add-in AskCody Outlook Add-in AskCody Outlook Add-in AskCody Power BI Dashboard AskCody Power BI Dashboard AskCody Outlook Add-in AskCody Visitor Management Portal AskCody Exchange Integration AskCody Room Management Portal AskCody Exchange Integration AskCody Room Management Portal AskCody Meeting Services Portal AskCody Meeting Services Portal AskCody Visitor Management Portal AskCody Check-in kiosk AskCody Check-in kiosk AskCody Calendar Notification Service AskCody Meeting Dashboards AskCody Calendar Notification Service AskCody Active Directory Forwarding Service AskCody Room Displays AskCody Meeting Services Finance API AskCody Meeting Services Finance API AskCody Active Directory Forwarding Service AskCody Azure AD integration AskCody Meeting Dashboards AskCody Mobile App (iOS) AskCody Azure AD integration AskCody Room Displays AskCody Workplace Central AskCody Mobile App (iOS) AskCody Workplace Central

Need to monitor AskCody outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 04/01/2025 12:49PM

The incident has been resolved.

MONITORING 10 months ago - at 04/01/2025 09:29AM

Affected Users: EU

A temporary disturbance in our database caused the outage.
All data is secure, safe and intact.
We have implemented a solution to the major outages in all AskCody components and are currently monitoring the status.

INVESTIGATING 10 months ago - at 04/01/2025 09:04AM

North America is operational again after a small down time.

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 04/01/2025 08:57AM

Affected Users: Global

We are currently experiencing a major outage in the AskCody platform and are now investigating the impact.
Users may experience this issue as Service unavailable errors.

The next update will be provided as soon as possible

Latest AskCody outages

[North America vs. Europe and Asia-Pacific vs. Global]: Degraded Performance - [Component/s] - 9 days ago

Degraded EWS integration - about 1 month ago

Global Major Outage - all components - 3 months ago

[North America vs. Europe and Asia-Pacific vs. Global]: Major Outage - [Component/s] - 3 months ago

[North America]: AskCody Insights missing data for September - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook