Outage in AskCody

[Global]: Major Outage - All AskCody components

Resolved Major

April 01, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Affected Users: Global We are currently experiencing a major outage in the AskCody platform and are now investigating the impact. Users may experience this issue as Service unavailable errors. The next update will be provided as soon as possible

Components affected

AskCody Outlook Add-in AskCody Outlook Add-in AskCody Outlook Add-in AskCody Outlook Add-in AskCody Outlook Add-in AskCody Power BI Dashboard AskCody Power BI Dashboard AskCody Outlook Add-in AskCody Visitor Management Portal AskCody Exchange Integration AskCody Room Management Portal AskCody Exchange Integration AskCody Room Management Portal AskCody Meeting Services Portal AskCody Meeting Services Portal AskCody Visitor Management Portal AskCody Check-in kiosk AskCody Check-in kiosk AskCody Calendar Notification Service AskCody Meeting Dashboards AskCody Calendar Notification Service AskCody Active Directory Forwarding Service AskCody Room Displays AskCody Meeting Services Finance API AskCody Meeting Services Finance API AskCody Active Directory Forwarding Service AskCody Azure AD integration AskCody Meeting Dashboards AskCody Mobile App (iOS) AskCody Azure AD integration AskCody Room Displays AskCody Workplace Central AskCody Mobile App (iOS) AskCody Workplace Central

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/01/2025 12:49PM

The incident has been resolved.

MONITORING about 1 year ago - at 04/01/2025 09:29AM

Affected Users: EU

A temporary disturbance in our database caused the outage.
All data is secure, safe and intact.
We have implemented a solution to the major outages in all AskCody components and are currently monitoring the status.

INVESTIGATING about 1 year ago - at 04/01/2025 09:04AM

North America is operational again after a small down time.

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 04/01/2025 08:57AM

Affected Users: Global

We are currently experiencing a major outage in the AskCody platform and are now investigating the impact.
Users may experience this issue as Service unavailable errors.

The next update will be provided as soon as possible

Latest AskCody outages

[Global] Degraded Performance - Workplace Central, Maps, All Bookings - 20 days ago

[North America vs. Europe and Asia-Pacific vs. Global]: Degraded Performance - [Component/s] - 4 months ago

Degraded EWS integration - 5 months ago

Global Major Outage - all components - 6 months ago

[North America vs. Europe and Asia-Pacific vs. Global]: Major Outage - [Component/s] - 7 months ago

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