Outage in AskCody

[Global]: Major Outage - All AskCody components

Resolved Major
April 01, 2025 - Started 23 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Affected Users: Global We are currently experiencing a major outage in the AskCody platform and are now investigating the impact. Users may experience this issue as Service unavailable errors. The next update will be provided as soon as possible
Components affected
AskCody Outlook Add-in AskCody Outlook Add-in AskCody Meeting Services Finance API AskCody Meeting Services Finance API AskCody Active Directory Forwarding Service AskCody Exchange Integration AskCody Meeting Services Portal AskCody Mobile App (iOS) AskCody Visitor Management Portal AskCody Azure AD integration AskCody Visitor Management Portal AskCody Room Displays AskCody Outlook Add-in AskCody Azure AD integration AskCody Workplace Central AskCody Check-in kiosk AskCody Meeting Dashboards AskCody Exchange Integration AskCody Workplace Central AskCody Calendar Notification Service AskCody Outlook Add-in AskCody Outlook Add-in AskCody Room Management Portal AskCody Mobile App (iOS) AskCody Outlook Add-in AskCody Active Directory Forwarding Service AskCody Check-in kiosk AskCody Meeting Services Portal AskCody Room Displays AskCody Calendar Notification Service AskCody Meeting Dashboards AskCody Power BI Dashboard AskCody Power BI Dashboard AskCody Room Management Portal
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/01/2025 12:49PM

The incident has been resolved.

MONITORING 23 days ago - at 04/01/2025 09:29AM

Affected Users: EU

A temporary disturbance in our database caused the outage.
All data is secure, safe and intact.
We have implemented a solution to the major outages in all AskCody components and are currently monitoring the status.

INVESTIGATING 23 days ago - at 04/01/2025 09:04AM

North America is operational again after a small down time.

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 04/01/2025 08:57AM

Affected Users: Global


We are currently experiencing a major outage in the AskCody platform and are now investigating the impact.
Users may experience this issue as Service unavailable errors.


The next update will be provided as soon as possible

Latest AskCody outages

EU Degraded Performance - Cost Centers - about 1 month ago
Degraded Performance - Services in delegate scenarios says: Meeting does not exist - 3 months ago
[US] Partial outage - Management portal and Central - 3 months ago
Europe: Degraded Performance - Azure AD synchronization - 4 months ago
Exchange online incident - 5 months ago

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