Toll Free Messaging Verification Request Delays

We confirmed the fix was implemented by our our partner and all queued requests are processing normally at this time. We’re considering this incident resolved.

The fix was postponed by our partner and will commence tomorrow evening (4/19). We’ll provide updates as they become available at that time.

The fix for the affected requests is still on track for deployment this evening (4/18). At this time, new requests are processing as expected. We'll advise once the fix has been completed.

A fix for the affected requests has been scheduled for tomorrow evening (4/18). At this time, new requests are processing as expected. We'll advise once the fix has been completed.

We’re continuing to work with our partner on a fix for the issue, however at this time, there is no ETR.

While we are continuing to work on a fix for this issue, we don’t expect any further updates until tomorrow morning. We’ll advise on status at that time.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We’ve identified an issue causing delays in verification request submissions reaching ZW. Relevant teams are engaged. All requests are being queued and will submit once the issue is resolved.