Feed Exports delivery is delayed

This incident has been resolved.

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.

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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 a.m. - 5:00 p.m. CDT on regular US business days and 8:30 a.m. - 5:00 p.m. GMT on regular UK business days)

Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. Presently, we are not seeing any delays in feed delivery and everything is proceeding on-schedule. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Mon. Sept. 25, 2023 at 11:00am CST

If you have any questions, please contact Bazaarvoice Support.

Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. Presently, we are not seeing any delays in feed delivery and everything is proceeding on-schedule. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Fri. Sept. 22, 2023 at 11:00am CST

If you have any questions, please contact Bazaarvoice Support.

Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. Presently, we are not seeing any delays in feed delivery and everything is proceeding on-schedule. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Thurs. Sept. 21, 2023 at 11:00am CST

If you have any questions, please contact Bazaarvoice Support.

All feeds (US, EU, & SEO) have been generated & delivered for Sept. 18th at this time. Although delays are not expected for feeds on subsequent days, Bazaarvoice will keep this incident open for monitoring. More info will be provided as it becomes available or by the next update time listed below.

NEXT UPDATE:
Wed. Sept. 20, 2023, 11:00 am CST

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Bazaarvoice has taken steps to resolve issues with feed exports delivery. All feeds (US, EU, & SEO) have been generated & delivered for Sept. 16th and Sept. 17th at this time. Some feeds for Sept. 18th may be delayed and Bazaarvoice is working to ensure these are completed as quickly as possible. More info will be provided as it becomes available or by the next update time listed below.

NEXT UPDATE:
Tues. Sept. 19, 2023, 10:00 am CST

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Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
Mon. Sept. 18, 2023, 10:00 am CST

[1163]

If you have any questions, please contact Bazaarvoice Support via any of the methods included below:

PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question

CHAT:
Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)