Outage in Bentley Systems

Bentley A365- Call Center User entitlements down

Resolved Major
November 09, 2023 - Started 6 months ago - Lasted 22 minutes
Official incident page

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Outage Details

Our team identified that the UCC entitlements are down and needed to reboot North America A365 due to entitlements that are not operating. Some users may be having trouble using the A365 call center for entitlements or using certain features. We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.
Components affected
Bentley Systems Phone System
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/09/2023 12:36AM

Issue has been resolved and is now back in operation.

IDENTIFIED 6 months ago - at 11/09/2023 12:16AM

Our team identified that the UCC entitlements are down and needed to reboot North America A365 due to entitlements that are not operating.
Some users may be having trouble using the A365 call center for entitlements or using certain features.
We are working diligently to identify the root cause of the problem and implement a solution. We will provide an update as we learn more.
In the meantime, we apologize for any inconvenience this may cause and appreciate your patience and understanding.

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