No Audio from VTC user

This incident has been resolved.

We have increased the customer traffic percentage on the new release with no issues observed so far and shall continue to monitor services for next few hours.

We have redirected small percentage of customer traffic to the new release and are currently monitoring the services.

The release containing the fix has been deployed to all regions except one and QA team have started validating the fix. Post successful QA validation we will redirect customer traffic to this release in phases, one region at a time.

We have started deploying the fix and shall keep you posted once it is completed.

The audio from a room system user is not heard by other participants in a Teams Gateway meeting. This issue is seen intermittently and rejoin may help to resolve the issue. Our Engineering team have identified a fix and actively working to deploy the fix to all regions.