BlueJeans Status

Resolved BlueJeans App on Android

The BlueJeans Meetings App is currently not available on the Google Play Store. Any new user on Android mobile will not be able to download the App to join a meeting. Our Engineers are trying to reach out to Google team to investigate this issue. As a workaround android users can join a meeting over mobile browser, refer KB link below- https://support.bluejeans.com/s/article/Joining-a-BlueJeans-meeting-from-Mobile-browsers-on-iOS-and-Android-devices Please monitor this page for latest updates.

Resolved Login and Meeting join failures

Users are unable to login and may experience difficulty in joining their meetings. Engineers are currently working to resolve the issue.

Resolved Events- Moderator Chat

We have identified an issue with BlueJeans Events, where the "Moderator Chat" option is not available for already scheduled/ planned Events. This issue is not seen with any newly scheduled Events (Events that are scheduled after 11pm, 23rd May PDT). Our Engineers are currently working to resolve this issue. As a work-around please follow steps below to enable this feature before starting your scheduled/ planned Event. 1. Login to your BlueJeans Account on Browser. 2. Go to Events tab and select the Event to edit. 3. Click on Edit & then Settings 4. Enable "Moderator Chat" 5. Start the Event and you should see the "Moderator Chat" icon in the Event.

Resolved Backup PSTN numbers for Event attendees

Backup PSTN numbers for Event attendees is currently being investigated. Please use the primary PSTN number in the invites.

Resolved Broadcasting to Workplace by Facebook

We are currently investigating intermittent issues with streaming to Facebook Workplace. Our Engineering team is working with FB team to identify the root cause. In BlueJeans Events you can use Custom stream option to stream to FB Workplace as a workaround. Streaming to FB Live continues to works fine.

Resolved Access to support pages

Salesforce is currently experiencing an issue leading to impact of our support pages. Viewing knowledge base articles and case creation is not possible at this time. Please call us at +1 (408) 791-2830 to open cases.

Resolved Facebook and Workplace Broadcast Issues

We are currently experiencing an issue with broadcasting on Facebook and Workplace in which Facebook is aware and currently working on. More information can be found at the link below. https://developers.facebook.com/status/issues/492652922187445/

Resolved Command Center- Meeting Stats

We are currently investigating reports of live stats data not being displayed for some endpoints in live meetings page. Engineers are working to resolve it.

Resolved Outlook Calendar & Microsoft Teams Gateway service interruption

Due to an ongoing outage in Microsoft Azure, some functionality like Outlook calendar integration and dialing into the BlueJeans Teams Gateway are impacted at this time.

Resolved Sign-in failing for Google Calendar Add-on

We are currently investigating the sign in failure for google calendar add-on. Already logged in user remain unaffected, only users who are trying to login are impacted. Please use alternate method to schedule your meeting.