Outage in BlueJeans

Room System & PSTN Call failures

Resolved Major
January 03, 2024 - Started about 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating PSTN and Room System call connectivity issues for both H.323 & SIP dialling methods. Please use alternate way (Desktop or Mobile) to join your meetings.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 01/03/2024 08:45PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 01/03/2024 07:50PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 01/03/2024 05:23PM

Issue is being identified and the engineering team is continuing to investigate.

INVESTIGATING about 2 years ago - at 01/03/2024 03:02PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 01/03/2024 02:26PM

We are currently investigating PSTN and Room System call connectivity issues for both H.323 & SIP dialling methods. Please use alternate way (Desktop or Mobile) to join your meetings.

Latest BlueJeans outages

BJN Service Sunsetting - over 1 year ago
Degraded Audio Issues - about 2 years ago
France PSTN numbers - over 2 years ago

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