Outage in Bold Commerce

Bold app panels are not loading correctly through Shopify admin

Resolved Minor
May 04, 2022 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue where some Bold apps admin panels are returning an error via Shopify admin. The admin page will typically load successfully if a browser refresh is performed. We are currently working with our partners at Shopify on a resolution. Merchants utilizing any other shop platform (Woo, Big Commerce, Commerce Tools) are not affected.
Components affected
Bold Commerce Bold Store Locator Bold Commerce Bold Custom Pricing Bold Commerce Bold Product Bundles Bold Commerce Bold Product Upsell Bold Commerce Bold Product Discounts
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 05/04/2022 07:31PM

A solution has been implemented and the Bold application admin panels are loading without issue now.

We are continuing to monitor the situation and will provide an update if there are any recurrences to the previous behaviour.

Merchants utilizing other shop platforms (Woo, Big Commerce, Commerce Tools) were not affected by this issue.

INVESTIGATING almost 2 years ago - at 05/04/2022 03:58PM

We are currently investigating an issue where some Bold apps admin panels are returning an error via Shopify admin. The admin page will typically load successfully if a browser refresh is performed.

We are currently working with our partners at Shopify on a resolution.

Merchants utilizing any other shop platform (Woo, Big Commerce, Commerce Tools) are not affected.

Latest Bold Commerce outages

We are aware of an issue affecting Subscriptions and Upsell services. - 4 days ago
Payment Retrieval Issue Affecting Select Merchants - about 1 month ago
Additional Discounts - about 2 months ago
Degraded Service for Checkout Customers on Magento 2 - about 2 months ago
Investigation with Bold Commerce API and Subscriptions - 2 months ago

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