Is Bold Commerce Down?

Bold Commerce status is operational

IsDown is monitoring Bold Commerce's official status page in real time.

Stats for Bold Commerce official incidents in the last 30 days

Number of Incidents

0 outages

Since last incident

39 days

Users reports for Bold Commerce in the last 12 hours

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Monitor and keep track of Bold Commerce's current and past outages

Minor · about 1 month ago · lasted about 2 hours

Subscriptions not able to save new shipping or billing addresses

We are investigating an issue right now on our Subscriptions not being able to save new shipping or billing addresses. Currently the response brings an error message, on-call teams are investigating and further updates to follow.

Minor · 5 months ago · lasted about 1 hour

Bold Subscriptions (v1) on Shopify intermittently presenting error when attempting to check out

We are currently experiencing an intermittent issue when attempting to checkout with a Bold Subscription orders through Shopify. This does not impact backend functionality such as automatic subscription recurrences, nor does this impact Bold Subscriptions for Shopify Checkout (Bold Subscriptions v2). We are currently investigating a solution and will provide further update as they become available.

Major · 5 months ago · lasted about 3 hours

Bold Checkout not loading / loading slowly

We are currently experiencing an issue with Bold Checkout not loading, or loading very slowly / intermittently. We are currently investigating and will provide updates as they become available.

Minor · 6 months ago · lasted 2 days

Some Bold Subscriptions customers are not able to access the admin panel in Shopify

We are currently working with our partners at Shopify on an issue accessing the Bold Subscriptions (v1) admin panel through Shopify. This does not affect all merchants using the application, only those that have not been migrated to the updated Shopify admin domain. New domain format: ({store_name} ) - Stores with this URL for their store admin are NOT impacted Older domain format: ( {store_name} ) - Stores with this URL for their store admin ARE impacted This issue does not impact the front end operation of the application. Shoppers are able to purchase / modify subscription orders as normal - only the admin panel interface for the store owner/operator is impacted by this issue. We will provide updates as they become available.

Minor · 6 months ago · lasted about 1 hour

Admin panel not loading for Bold Subscription v1

We are currently investigating an issue with a blank page showing when attempting to access the administration panel for Bold Subscriptions v1. We are currently working with our partners at Shopify on this matter, they currently have a posted issue indicating the following: "Merchants may experience issues when trying to access the Shopify admin. This may include the general admin, login, products page, or other sections of the admin." This does not affect the ability to sell subscriptions, create subscription contracts, or run subscription recurrences - this affects access to the admin panel only. We are monitoring the situation and will provide updates as they become available.

Minor · 8 months ago · lasted about 1 month

Merchants unable to perform returns through Shopify for Bold Checkout

We are currently working with our partners at Shopify on an issue where merchants utilizing Bold Checkout on Shopify are receiving a 404 error when attempting to refund an order through the Shopify admin. Refunds can be completed without issue through the Bold Checkout application admin panel as a workaround to this. This does not impact the ability to place/complete orders or cause any front-end user experience issues - only refunds.

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Frequently Asked Questions

Is Bold Commerce down right now? What is Bold Commerce current status?
Bold Commerce seems to be up and running. We've updated the status 18 minutes ago.
Was Bold Commerce down today?
Bold Commerce is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Bold Commerce, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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