This chart provides user-reported problems for Bold Commerce in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Bold Commerce status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Bold Commerce outages and possible affected you.
Minor · started about 19 hours ago
We are currently working with our partners at Shopify on an issue where merchants utilizing Bold Checkout on Shopify are receiving a 404 error when attempting to refund an order through the Shopify admin. Refunds can be completed without issue through the Bold Checkout application admin panel as a workaround to this. This does not impact the ability to place/complete orders or cause any front-end user experience issues - only refunds.
Minor Resolved · 15 days ago · lasted 4 days
We are currently investigating an issue with a "Unsupported" message being presented on the admin panel for some users of Bold applications on Shopify. This does not affect the ability for users to access the application administration panel and make changes. This also does not impact the front-end operation of the application - customers would not experience any detriment to end-user functionality. We are currently working with our partners at Shopify on a solution and will provide more information as soon as it becomes available.
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Minor Resolved · 16 days ago · lasted about 1 hour
We are currently experiencing an interruption in service with Bold Checkout. We are in the process of investigating the issue to identify the cause and discover a resolution. We will provide more information as soon as it becomes available.
Minor Resolved · 2 months ago · lasted about 1 hour
We are currently experiencing an interruption in service for Bold Memberships. We are in the process of investigating the issue to identify the cause and discover a resolution. We will provide more information as soon as it becomes available.
Minor Resolved · 2 months ago · lasted about 2 hours
Errors on some Checkout attempts utilizing coupon codes
We are encountering an interruption in service for Bold Checkout using coupon codes. Users are experiencing errors when attempting to apply coupon codes during the Checkout flow. Note: This does not impact any Checkout attempts that are not using this functionality, or if a customer does not enter any coupon codes. We are currently investigating this issue and will provides updates as they become available.
Minor Resolved · 3 months ago · lasted about 2 hours
Slow response on some Checkout attempts utilizing coupon codes
We are currently experiencing a degradation in service for Bold Checkout using coupon codes. The result is a slower than normal Checkout experience for some users. We are in the process of investigating this issue to identify the cause and discover a resolution. Note: This does not impact any Checkout attempts that are not using this functionality, or if a customer does not enter any coupon codes. We will provide more information as soon as it becomes available.
Minor Resolved · 3 months ago · lasted 1 day
Bold Product Options app admin panel is experiencing an issue with no results being returned when applying filtering in the product selector
In the application administration panel for Bold Product Options we are currently experiencing an issue where products are not being displayed when applying filtering using the product selector. Products can still be added/removed from existing and new option sets if filtering for Collection / Vendor / Product Type is not applied. The Product Options front end experience for customers is not impacted for any existing option sets, only the creation / modification of options sets is impaired due to filtering not being able to be applied. We are in the process of investigating the issue to identify the cause and discover a resolution. We will provide more information as soon as it becomes available.
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