0 incidents in the last 7 days
5 incidents in the last 30 days
Last known issue was 9 days ago
Resolved Bold Product Builder and Bold Return Manger admin panels not loading
We are currently investigating an issue with merchants not being able to load the admin panels for Bold Product Builder and Bold Return Manager. The front end of the applications are not impacted - only the backend configuration panel.
Resolved Unable to instal several Bold apps on Shopify
We are currently investigating reports that used are seeing a 'Not Compatible" message when attempting to install Bold Subscriptions, Bold Memberships, and Bold Product Upsell. This impacts new installations only - any existing installations are currently working without issue.
Resolved Unable to access app admin panels via Shopify
Users are having difficulty accessing all application admin panels via Shopify. Batch updates for product option adjustments are processing slowly / intermittently. Application front-end availability is not impacted. Apps are working as normal and processing orders. We are currently working with our partners at Shopify to resolve this.
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