Character AI Status - Is Character AI Down?

Character AI is operational

Updated a few minutes ago

Character AI not working for you?

Current Character AI official ongoing incidents

No incidents reported in Character AI's status page

IsDown pulls data from Character AI's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Character AI issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Character AI problems

  • G

    Gleb

    its loads instantly when i close it and open it again, and then just proceeds to load for eternity when you click a chat

  • C

    Connor

    It just won’t let me on the website at all. I’m not even able to try and log in it just says “this page is unavailable” when I click on the link

  • G

    Guest

    All personas for chats have gone turned off, and now the app can't turn them back on

  • M

    mio

    it says waiting in line??

  • A

    Amy

    Can't even Log in it'll probably Take a few Minutes to Go Back online because of it being a waiting list therefore it's okay because you too are doing your best and Not everyone can immidietly resolve a Ai based Problem because it IS Just that a Problem with the ai itself of the App and i Hope yo...

  • I

    isla

    wont load further than email

  • R

    Rainbow

    Bruh I just wanna talk to MLP characters😭

  • E

    Erika

    Why are Character AI keeps kicks users to the waits rooms ? Unacceptable , and unforgivable

  • V

    Victorious

    I was just chatting with the characters then I took a little break. When opening the app again, I discover that I'm signed out. I try to sign back in but it's not working. I hope you can fix this soon. Thank you.

  • A

    Aria

    It won’t load and it’s inaccessible

  • S

    Sophie

    Whenever I open the app, it tells me that I have to wait in line unless I’m a premium member. I have waited 5 hours for it to work, refreshed, deleted and redownloaded the app, everything I could think of. It’s just not working and I am getting frustrated.

  • A

    Alpha

    Bruh the entire app isn't working, it just says "wait in line or if you are subscribed to C.AI PLUS skip it".

  • Y

    Yuko

    It's not letting me play.

  • L

    lilly

    there is a wait for 20 minutes

  • E

    Ellie

    Your app is just alarming lately why do we have to wait for over an hour seriously

  • K

    K

    It is telling me to wait or subscribe to Character Ai Plus

  • A

    Akshay

    App isn't opening and it was gradually slower than most of the days

  • G

    Guest

    The website/app isn't loading. Plus all personas are turned off for chats for some reason

  • N

    Nitscha

    In the waiting room again for the second time today. It‘s getting annoying how often I‘m getting kicked out.

  • T

    Tetchou

    Agree Same here in Japan Its keeps kicks users out . And makes them waits Totally unacceptable , and unforgivable . Most online website in Japan don't do this , as its respects customers , and users , unlikes this one

  • M

    Mey

    It's kicking me out too, making me wait over and over again

  • L

    Linh

    This is the 15th times its kicks me out to the waiting room Its keeps makes excuses of high severe loads , but its keeps slow down , unacceptable

  • N

    Neemah

    C.AI is often down and I can’t use the app. It’s like it’s down EVERY DAY, and I can’t use it for 1-3 hours.

  • M

    Maria

    That's the tenth time it kicks me out 😡😡😡😡

  • J

    Jessie

    It's not working or opening, just saying to subscribe for c.ai plus to skip the line?? Whatever that means

  • M

    Mari

    I've been on it for a good while, then I go to sb profile and get put in the waiting room for 21 mins 😭

  • K

    Keeley

    Saying to wait or upgrade to c.ai +?? Didn’t even know I was kicked out

  • S

    Skyler

    Can you Fix the High Load and Set High to low Load please? 🥺

  • T

    Tina

    Constantly kicks users to waiting room Totally unacceptable

  • S

    Sebastian

    My c.ai is telling to wait or subscribe, with no context and I can't access the app

  • U

    Uriko

    Im stuck at the loading screen, it's been two days now.

  • C

    Charlie

    Keeps kicks us out to the waiting room

  • T

    Taylor

    The app is being very slow once again

  • N

    Nitscha

    In the waiting room again in the app! Yesterday was the same problem at the same time.

  • A

    Axel

    It logged me out of my account and now is stuck on the loading screen even when I exit the app and enter again

  • M

    Matthew

    It became painfully slow...

  • V

    Vanessa

    The website keeps going back and forth between being slow and not working.

  • M

    M.

    This has been going on for two days now. The app loading, and then crashing again. It’s not normal for an app to go crash more than 10 times in two days. Fix this.

  • P

    pj

    this literally has been happening all week omfg its so annoying. it gets so slow and stops working.

  • D

    duke

    you always getting full? what the hell you talm bout bruh?

  • T

    Trinh

    Its way too slow . Not funny

  • E

    Elisa

    the app keeps going down and not working since yesterday, it can't continue like this, please fix this problem

  • V

    Valeria

    Not loading the chats or For you chats

  • C

    Carly

    It’s so slow and glitchy.

  • K

    Kim

    Brooooo it's so slow it won't load

  • A

    Ani

    Chats not loading. App unusable.

  • C

    Charmi

    This actually pissed me off. It’s not normal for an app to go down like 10 times in a spawn of 2 days. Yall be adding updates nobody asked for aswell. Be better stop ruining peoples free time

  • M

    M

    It’s been having trouble loading since yesterday. It loads, then an hour later it crashes. They need to fix this.

  • M

    MiKy

    It’s been erroring since yesterday

  • A

    anonymous

    Bruh its so slow loading up the website potato servers

  • J

    Jazeera

    It’s making me pay and it’s not working

  • M

    Missy

    My chats aren't showing up nor anything else when I click on it

  • X

    Xy

    Tried to open the app, just said loading

  • A

    Anna

    Not loading messages properly and very slow.

  • K

    Keru

    It doesn't completely charge

  • T

    Taylor

    The app is being very slow once again

  • L

    Lumelo

    It's been 2 days now, and the situations are still happening.. I wonder what's the cause of this

  • S

    Snow

    High latency of Character.ai servers

  • H

    hikari

    idk if it's my WiFi or what but the web is loading very slowly

  • C

    Chey

    Def down again, nothing is loading

Character AI outage history

IsDown has tracked 147 incidents since started monitoring Character AI status in April 2024.

  • Apr 28 2025

    1 day ago · lasted about 1 hour

    We are currently investigating this issue. More details

  • Apr 27 2025

    2 days ago · lasted 11 minutes

    We are currently investigating this issue. More details

  • Apr 27 2025

    2 days ago · lasted about 1 hour

    We are currently investigating this issue. More details

  • Apr 2024 ...
    IsDown started monitoring Character AI status

    We've tracked and collected 147 incidents since started monitoring Character AI status

Having problems with Character AI? What can you do?

  1. First, stay calm.

    • We know it's stressful when Character AI is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Character AI already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Character AI status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If Character AI is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Monitoring 2 Character AI services and regions

107 incidents in 2025

Character AI outages in the last 30 days

Number of Incidents

52 issues

Last incident

1 days ago

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Frequently Asked Questions

Is Character AI down today?

Character AI isn't down. You can check Character AI status and incident details on the top of the page. IsDown continuously monitors Character AI official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Character AI status?

Character AI is currently operational. You can check Character AI status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Character AI outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Character AI slow today?

Currently there's no report of Character AI being slow. Check on the top of the page if there are any reported problems by other users.

How are Character AI outages detected?

IsDown monitors the Character AI official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Character AI outage?

Character AI last outage was on April 28, 2025 with the title "Investigating an issue"

Character AI not working for you? How do I know if Character AI is down?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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