Outage in Bold Commerce

Bold Applications Emails Not Sending

Resolved Minor
June 09, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an upstream partner outage that is causing Bold Application not to send emails, this is currently affecting all applications.
Components affected
Bold Commerce Bold Sales Motivator Bold Commerce Bold Custom Pricing Bold Commerce Bold Product Bundles Bold Commerce Bold Product Upsell Bold Commerce Bold Checkout Bold Commerce Bold Multi-Currency Bold Commerce Bold Product Discounts
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/09/2022 04:25PM

We have received notification that our upstream partner has corrected the delay in email delivery. We are now seeing messages flow through without any delay, but are continuing to monitor for any further issues for the time being.

IDENTIFIED almost 2 years ago - at 06/09/2022 03:09PM

We are continuing to work with our upstream partner on a resolution. Currently, delivery of outbound mail from most Bold applications is being delayed. In testing, messages we have sent we have seen delays of approximately 15-20 minutes for delivery.

IDENTIFIED almost 2 years ago - at 06/09/2022 02:12PM

We have identified the the issue and working with our upstream partner to resolve the issue, currently outbound email from most Bold Applications are being delayed or not currently sending.

INVESTIGATING almost 2 years ago - at 06/09/2022 02:03PM

We are currently investigating an upstream partner outage that is causing Bold Application not to send emails, this is currently affecting all applications.

Latest Bold Commerce outages

We are currently experience degraded performance on our platform. - 3 days ago
Checkout outage - 17 days ago
We are aware of an issue affecting Subscriptions and Upsell services. - 27 days ago
Payment Retrieval Issue Affecting Select Merchants - about 2 months ago
Additional Discounts - 2 months ago

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