Outage in Certify

Outbound SMS Delivery

Resolved Minor
January 03, 2023 - Started over 1 year ago - Lasted about 1 month
Official incident page

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Outage Details

Customers using T-Mobile as their mobile phone provider may not be receiving automated text messages from Certify. This includes text messages containing security codes when attempting to reset passwords or answer multi-factor authentication challenges. We are working with our SMS provider, Twilio, to resolve this issue. In the interim, T-Mobile customers are advised to request security codes via email while this matter is corrected.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/15/2023 05:42PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 01/27/2023 05:39PM

We have previously identified the issue and are working with our SMS provider toward resolution.

INVESTIGATING over 1 year ago - at 01/03/2023 03:53PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/03/2023 03:44PM

Customers using T-Mobile as their mobile phone provider may not be receiving automated text messages from Certify. This includes text messages containing security codes when attempting to reset passwords or answer multi-factor authentication challenges. We are working with our SMS provider, Twilio, to resolve this issue. In the interim, T-Mobile customers are advised to request security codes via email while this matter is corrected.

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